Quality Assurance Nurse - US Healthcare Night Shift Ortigas

EPSILON GROUP SERVICES INC.; Pasig; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

EPSILON GROUP SERVICES INC. is seeking a Philippine Registered Nurse for a Quality Assurance role in a US Healthcare BPO. You will audit interactions, monitor quality, and develop Excel dashboards to drive improvements. Onsite in Ortigas, Pasig City with night shift.

The ideal candidate holds an active PHRN license, has 2+ years QA experience in BPO, deep US healthcare ops knowledge, and advanced Excel skills to build dashboards from scratch.

Qualifications

• Must possess an active Philippine Registered Nurse (PHRN) license.
• At least 2 years of Quality Assurance experience in a BPO environment.
• Strong background in US Healthcare BPO operations.
• Hands-on experience in quality auditing, call monitoring, and adherence to call guidelines.
• Extensive experience in data analysis, performance trend identification, reporting, and calibration.

Responsibilities

• Conduct quality audits and evaluate interactions against established quality standards and call handling guidelines.
• Ensure compliance with healthcare protocols, client requirements, and operational procedures.
• Identify recurring quality issues, performance gaps, and opportunities for process improvement.
• Facilitate quality calibration sessions with Operations, Training, and other stakeholders.
• Analyze quality data, identify performance trends, and provide actionable recommendations.
• Develop, maintain, and present comprehensive quality reports and performance dashboards.
• Create Excel dashboards from scratch to monitor quality performance and operational metrics.
• Partner with Team Leaders and Operations Managers to address quality deficiencies.
• Provide data-driven insights to improve overall service quality and operational performance.
• Support continuous improvement initiatives through quality analysis and reporting.

Skills

Quality auditing

Call monitoring

Data analysis

Excel dashboards

Dashboard creation

Night shift readiness

US Healthcare knowledge

BPO operations

Communication

Presentation

Education

Philippine Registered Nurse license

Tools

Excel

Job description

EPSILON GROUP SERVICES INC. is seeking a Philippine Registered Nurse for a Quality Assurance role in a US Healthcare BPO. You will audit interactions, monitor quality, and develop Excel dashboards to drive improvements. Onsite in Ortigas, Pasig City with night shift.

The ideal candidate holds an active PHRN license, has 2+ years QA experience in BPO, deep US healthcare ops knowledge, and advanced Excel skills to build dashboards from scratch.