Senior QA Analyst – AI & Platform Quality Leader

ingrammicro; Taguig; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Ingram Micro is seeking a Senior QA Analyst to ensure quality, reliability, and production readiness of GPTOS technology solutions. You will define QA practices, validate outputs, and collaborate with engineering and business teams to deliver high-quality deployments.

This role emphasizes defect management, end-to-end testing, and supporting AI-enabled solutions across Zendesk integrations, with a focus on driving platform improvements and customer experience.

Qualifications

• 5–7 years of QA/related tech experience.
• Experience translating requirements into test scenarios and QA plans.
• Knowledge of software testing methodologies, defect management, and release validation.
• Strong analytical, troubleshooting, and documentation skills.
• Experience collaborating with cross-functional teams to deliver tech solutions.

Responsibilities

• Lead QA efforts across platforms with testing standards and best practices.
• Develop and execute test strategies, plans, cases, and validation approaches.
• Support AI-enabled solutions by validating outputs and deployment readiness.
• Manage defect identification, prioritization, and resolution with dev teams.
• Evaluate requirements and end-to-end processes to ensure quality before release.

Skills

Quality Assurance

Technical Business Analysis

Software Testing

Defect Management

Test Strategy

Zendesk

Tools

Zendesk Platform

Job description

Ingram Micro is seeking a Senior QA Analyst to ensure quality, reliability, and production readiness of GPTOS technology solutions. You will define QA practices, validate outputs, and collaborate with engineering and business teams to deliver high-quality deployments.

This role emphasizes defect management, end-to-end testing, and supporting AI-enabled solutions across Zendesk integrations, with a focus on driving platform improvements and customer experience.