Sr. ITQA Analyst

ingrammicro; Taguig; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Ingram Micro is seeking a Senior QA Analyst to ensure quality, reliability, and production readiness of GPTOS technology solutions. You will define QA practices, validate outputs, and collaborate with engineering and business teams to deliver high-quality deployments.

This role emphasizes defect management, end-to-end testing, and supporting AI-enabled solutions across Zendesk integrations, with a focus on driving platform improvements and customer experience.

Qualifications

• 5–7 years of QA/related tech experience.
• Experience translating requirements into test scenarios and QA plans.
• Knowledge of software testing methodologies, defect management, and release validation.
• Strong analytical, troubleshooting, and documentation skills.
• Experience collaborating with cross-functional teams to deliver tech solutions.

Responsibilities

• Lead QA efforts across platforms with testing standards and best practices.
• Develop and execute test strategies, plans, cases, and validation approaches.
• Support AI-enabled solutions by validating outputs and deployment readiness.
• Manage defect identification, prioritization, and resolution with dev teams.
• Evaluate requirements and end-to-end processes to ensure quality before release.

Skills

Quality Assurance

Technical Business Analysis

Software Testing

Defect Management

Test Strategy

Zendesk

Tools

Zendesk Platform

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

Drive Confidence in AI-Powered Innovation

Who We Are and How We Work

At Ingram Micro, we're shaping tomorrow by helping businesses realize the promise of technology. As a global technology company, we connect technology manufacturers, cloud providers, and businesses worldwide through innovative solutions, digital platforms, and emerging technologies. Within GPTOS, you'll work alongside cross-functional teams driving AI innovation, platform transformation, and customer experience enhancements that create meaningful impact across the business. Guided by our values of Results, Integrity, Imagination, Courage, Responsibility, and Talent, we collaborate, innovate, and continuously improve to deliver technology solutions that help our customers and teams succeed.

What You'll Do: Your Role in Making an Impact

As a Senior QA Analyst , you will play a critical role in ensuring the quality, reliability, and production readiness of GPTOS technology solutions. You will establish and lead quality assurance practices that support AI initiatives, Zendesk enhancements, system integrations, and platform improvements. Acting as an independent quality advocate, you will partner with technical and business teams throughout the delivery lifecycle to validate solutions, identify risks, manage defects, and ensure successful deployments.

Key responsibilities include:

• Lead quality assurance efforts for technology initiatives, establishing consistent testing standards, processes, and best practices across supported platforms.
• Develop and execute test strategies, test plans, test cases, and validation approaches for functional, integration, regression, and user acceptance testing.
• Support AI-enabled solutions by validating outputs, assessing operational readiness, and helping ensure successful adoption and deployment.
• Manage defect identification, prioritization, tracking, and resolution in partnership with development and delivery teams.
• Evaluate business requirements, user workflows, and end-to- end processes to ensure solutions meet quality expectations before release.

Your contributions will directly impact the successful delivery and adoption of innovative technology solutions that support Ingram Micro's continued transformation and growth.

What You Bring to the Role

• Around 5-7 years of combined experience in Quality Assurance, Technical Business Analysis, or related technology roles, with a strong track record of supporting software delivery initiatives.
• Experience translating business and functional requirements into effective test scenarios, validation strategies, and quality assurance plans.
• Demonstrated knowledge of software testing methodologies, defect management, release validation, and end-to- end business process testing.
• Strong analytical, troubleshooting, communication, and documentation skills, with the ability to work effectively across multiple projects and evolving priorities.
• Experience collaborating with cross-functional teams to deliver technology solutions in dynamic environments.
• Preferred experience includes supporting AI-enabled solutions, testing system integrations, working with Zendesk platforms, and contributing to complex technology transformation initiatives.