Senior AI QA Analyst — Platform & Zendesk Readiness

Ingram Micro Philippines BPO LLC; Pateros; On-site; PHP 600,000 - 900,000; Full time

Job summary

Ingram Micro Philippines BPO LLC in Metro Manila seeks a Senior QA Analyst to ensure quality, reliability, and production readiness of GPTOS technology solutions. You will establish and lead QA practices supporting AI initiatives, Zendesk enhancements, system integrations, and platform improvements.

You will partner with technical and business teams across the delivery lifecycle to validate solutions, manage defects, and ensure successful deployments, driving testing standards and best practices

Qualifications

• 5-7 years combined experience in QA or related technology roles.
• Experience translating business and functional requirements into effective test scenarios and QA plans.
• Knowledge of software testing methodologies, defect management, release validation, and end-to-end processes.

Responsibilities

• Lead quality assurance efforts across platforms with consistent testing standards and best practices.
• Develop and execute test strategies, plans, cases, and validation approaches for functional, integration, regression, and UAT testing.
• Support AI-enabled solutions by validating outputs and ensuring operational readiness and adoption.
• Manage defect identification, prioritization, tracking, and resolution with development and delivery teams.
• Evaluate business requirements and end-to-end processes to ensure quality before release.

Skills

Quality Assurance

Test Planning

Defect Management

AI Testing

Tools

Zendesk

Job description

Ingram Micro Philippines BPO LLC in Metro Manila seeks a Senior QA Analyst to ensure quality, reliability, and production readiness of GPTOS technology solutions. You will establish and lead QA practices supporting AI initiatives, Zendesk enhancements, system integrations, and platform improvements.

You will partner with technical and business teams across the delivery lifecycle to validate solutions, manage defects, and ensure successful deployments, driving testing standards and best practices