Senior Property Manager

Asia Affinity Property Management, Inc.; Pampanga; On-site; PHP 700,000 - 1,200,000; Full time

Job summary

Asia Affinity Property Management, Inc. seeks a Senior Property Manager to oversee day‑to‑day operations, ensure property maintenance, and deliver a positive living experience for residents and stakeholders.

You will lead the management team, coordinate with engineering, security, housekeeping and vendors, manage budgets, ensure regulatory compliance, and drive service quality and property value.

Qualifications

• Bachelor’s degree in property management or related field.
• 5–8 years in property management, with 2–3 years in supervision.
• Experience with residential condominium properties.
• Strong leadership and communication skills.
• Proficient in budgeting and regulatory compliance.

Responsibilities

• Oversee daily operations of assigned residential properties.
• Lead property management team and set objectives.
• Manage budgets and expenditures for property operations.
• Maintain resident and client relations and service standards.
• Coordinate maintenance and engineering oversight.
• Ensure safety, regulatory compliance, and reporting.

Education

Bachelor's degree in Property Management, Business Administration, Real Estate Management, Engineering, Hospitality Management

Tools

Microsoft Office

Property management systems

Job description

The Senior Property Manager is responsible for the overall management and operational performance of assigned residential properties. The role ensures the property is well-maintained, financially sound, compliant with company policies and regulatory requirements, and able to provide excellent service and a positive living experience to residents, unit owners, and stakeholders.

The position provides leadership and direction to the property management team, oversees day-to-day operations, manages client and resident relationships, and ensures that property objectives, service standards, and financial targets are consistently achieved.

Key Responsibilities

1. Property Operations and Management

• Oversee the overall day-to-day operations of assigned residential properties.
• Ensure efficient delivery of property management, engineering, security, housekeeping, customer service, and administrative services.
• Monitor the condition, cleanliness, safety, and overall appearance of the property and common areas.
• Ensure that property operations comply with company policies, building regulations, and applicable laws.
• Develop and implement operational plans and initiatives to improve property performance and resident experience.

2. Leadership and Team Management

• Lead, coach, and supervise the property management team to ensure effective performance and accountability.
• Set team objectives, monitor individual performance, and provide regular feedback and coaching.
• Identify manpower requirements and coordinate with People & Culture on recruitment, deployment, training, and employee‑related concerns.
• Promote teamwork, professionalism, discipline, and excellent customer service within the property team.

3. Financial and Budget Management

• Prepare, monitor, and manage the property's annual operating and capital expenditure budgets.
• Monitor collections, expenses, utilities, maintenance costs, and other property-related financial activities.
• Ensure that expenditures are properly controlled and aligned with approved budgets.
• Review financial and operational reports and implement corrective actions when necessary.
• Identify opportunities to improve cost efficiency and maximize property resources.

4. Resident and Client Relations

• Maintain strong relationships with unit owners, residents, homeowners' associations, clients, and other stakeholders.
• Address and resolve escalated resident complaints, concerns, and service issues in a timely and professional manner.
• Ensure consistent implementation of house rules, policies, and community guidelines.
• Facilitate meetings, consultations, and discussions with clients, residents, and association representatives when necessary.
• Promote a positive resident experience and maintain high customer satisfaction.

5. Maintenance and Engineering Oversight

• Coordinate with the Engineering team to ensure preventive and corrective maintenance programs are properly implemented.
• Monitor major repairs, projects, equipment maintenance, and building facilities.
• Ensure timely resolution of technical and maintenance concerns affecting residents and property operations.
• Review recommendations for repairs, replacements, and capital improvement projects.

6. Safety, Security, and Compliance

• Ensure compliance with fire safety, occupational safety, environmental, building, and other applicable regulatory requirements.
• Coordinate with security and emergency response teams to maintain a safe and secure residential environment.
• Ensure proper implementation of emergency preparedness and business continuity procedures.
• Monitor compliance with permits, licenses, insurance requirements, and other statutory obligations.

7. Vendor and Contractor Management

• Oversee third‑party contractors, suppliers, and service providers supporting property operations.
• Evaluate vendor performance, service quality, and compliance with contractual requirements.
• Review service agreements, quotations, and recommendations in coordination with concerned departments.
• Ensure contractors deliver services according to agreed standards, timelines, and specifications.

8. Reports and Documentation

• Prepare and review regular operational, financial, maintenance, incident, and management reports.
• Ensure accurate and timely submission of required property reports and documentation.
• Analyze property performance indicators and recommend appropriate actions for improvement.
• Maintain proper records of property operations, contracts, incidents, and stakeholder concerns.

9. Property Improvement and Strategic Initiatives

• Identify opportunities to improve operational efficiency, service quality, resident satisfaction, and property value.
• Lead or support property improvement, renovation, and enhancement projects.
• Monitor industry practices and recommend initiatives that can improve residential property management services.
• Support management in achieving company and property‑specific objectives.

Qualifications

• Bachelor's degree in Property Management, Business Administration, Real Estate Management, Engineering, Hospitality Management, or a related field.
• Preferably with 5–8 years of relevant experience in property management, with at least 2–3 years in a supervisory or managerial capacity.
• Experience handling residential condominium properties is highly preferred.
• Strong knowledge of property operations, facilities management, customer service, budgeting, and regulatory compliance.
• Excellent leadership, communication, negotiation, and problem‑solving skills.
• Strong organizational and decision‑making abilities.
• Proficient in Microsoft Office and property management‑related systems.
• Willing to work on‑site and handle operational concerns beyond regular working hours when necessary.
• Leadership and People Management
• Residential Property Operations
• Client and Resident Relations
• Financial and Budget Management
• Problem Solving and Decision Making
• Vendor and Contractor Management
• Regulatory and Safety Compliance
• Strategic Planning
• Communication and Negotiation
• Operational Excellence

Key Performance Indicators (KPIs)

• Resident and client satisfaction
• Property operational efficiency
• Budget adherence and cost management
• Collection and financial performance
• Preventive maintenance compliance
• Resolution time for resident concerns
• Compliance with regulatory and company requirements
• Team productivity and employee performance
• Property appearance, safety, and overall condition