Senior Production Support Analyst - AWS & Incident Mgmt

FIS; Makati; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Opportunities to innovate in fintech

Tools for personal and professional成长

Job summary

FIS in the Philippines is seeking a Senior Production Support Analyst to sustain production systems used by financial institutions and keep critical services available and secure.

You will monitor applications, investigate incidents, lead root-cause analysis, coordinate across teams, and support AWS migrations. The role is hybrid (three days in-office, two days virtual) with Sydney business hours and weekend on-call rotation.

Qualifications

• Production support experience with ownership of complex incidents.
• Hands-on AWS experience for monitoring and troubleshooting.
• Knowledge of Windows, SQL Server, networking fundamentals, and structured troubleshooting methods.
• Ability to lead root-cause analysis and coordinate multiple stakeholders.

Responsibilities

• Monitor and support production apps; investigate incidents and restore service within timelines.
• Troubleshoot across Windows, SQL Server, networks, and cloud environments.
• Lead complex incident investigations and root-cause analysis with stakeholders.
• Lead application releases and migrations to AWS; drive reliability improvements.
• Participate in weekend on-call rotation for availability.

Skills

Production support

Application support

Incident ownership

AWS (cloud)

Windows & SQL

Root-cause analysis

Stakeholder coordination

On-call weekend

Tools

Dynatrace

Splunk

BigPanda

Job description

FIS in the Philippines is seeking a Senior Production Support Analyst to sustain production systems used by financial institutions and keep critical services available and secure.

You will monitor applications, investigate incidents, lead root-cause analysis, coordinate across teams, and support AWS migrations. The role is hybrid (three days in-office, two days virtual) with Sydney business hours and weekend on-call rotation.