Production Support Analyst II: AWS & Windows | Hybrid

FIS - Fidelity Information Services; Manila; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

Fidelity Information Services (FIS) in Manila is seeking a Production Support Analyst II to monitor and support live financial software, investigate incidents, troubleshoot issues, and assist with AWS migrations. The role is hybrid, with three days in-office and two days remote, aligned to Sydney business hours with on-call duties.

You will work with Windows, SQL Server, networks, and cloud environments, handling incident root-cause analysis, releases, and ensuring high availability beyond

Qualifications

• Three to four years of experience in production support, application support, customer service or technical support.
• Intermediate hands-on experience supporting and troubleshooting production applications hosted on Amazon Web Services.
• Working knowledge of Microsoft Windows, Microsoft SQL Server, networking fundamentals and structured troubleshooting methods.
• Strong analytical and problem-solving skills, with the ability to communicate technical information clearly to technical and non-technical audiences.
• Availability to participate in a scheduled weekend on-call rotation.

Responsibilities

• Monitor and support production applications, investigate incidents and restore service within agreed timelines.
• Troubleshoot issues across Microsoft Windows, Microsoft SQL Server, networks and cloud-hosted environments.
• Investigate production incidents, identify root causes and contribute to effective, lasting solutions.
• Support application releases, reliability improvements and migration work for services moving to Amazon Web Services.
• Participate in a scheduled weekend on-call rotation to support application availability.

Skills

Production support

AWS

Incident management

On-call rotation

Communication

Tools

AWS

Microsoft Windows

Microsoft SQL Server

Networking

Job description

Fidelity Information Services (FIS) in Manila is seeking a Production Support Analyst II to monitor and support live financial software, investigate incidents, troubleshoot issues, and assist with AWS migrations. The role is hybrid, with three days in-office and two days remote, aligned to Sydney business hours with on-call duties.

You will work with Windows, SQL Server, networks, and cloud environments, handling incident root-cause analysis, releases, and ensuring high availability beyond