Senior Production Support Analyst - AWS & Cloud Reliability

FIS Global Solutions Philippines; Manila; Hybrid; PHP 800,000 - 1,100,000; Full time

Benefits offered by this job

Opportunities to innovate in fintech

Internal career growth opportunities

Diverse and inclusive environment

Job summary

FIS Global Solutions Philippines is seeking a Senior Production Support Analyst to maintain stable production environments for financial software. You will investigate incidents, coordinate across teams and drive improvements for cloud-hosted services. Weekend on-call rotations and release activities to AWS are part of the role.

The role emphasizes on-call readiness, cross-team coordination and delivering reliable production support for mission-critical applications in a hybrid setup.

Qualifications

• Significant experience in production or application support with ownership of incidents.
• Hands-on AWS experience in production environments and cloud migrations.
• Strong knowledge of Windows, SQL Server, networking and troubleshooting methods.

Responsibilities

• Monitor and support production applications, investigate incidents and restore service within agreed timelines.
• Troubleshoot issues across Windows, SQL Server, networks and cloud-hosted environments.
• Lead complex incident investigations and coordinate across teams for root-cause analysis.
• Lead release activities and migrations to AWS, ensuring reliability and stability.
• Participate in weekend on-call rotation to support availability.

Skills

Production support

AWS

Windows

SQL Server

Networking

Root-cause analysis

Incident management

Tools

Dynatrace

Splunk

BigPanda

Job description

FIS Global Solutions Philippines is seeking a Senior Production Support Analyst to maintain stable production environments for financial software. You will investigate incidents, coordinate across teams and drive improvements for cloud-hosted services. Weekend on-call rotations and release activities to AWS are part of the role.

The role emphasizes on-call readiness, cross-team coordination and delivering reliable production support for mission-critical applications in a hybrid setup.