Call Center Sr. Executive - Process Training (MOA Pasay) - Hybrid

TASQ Staffing Solutions; Pasay; Hybrid; PHP 446,000 - 781,000; Full time

Job summary

TASQ Staffing Solutions is seeking a Call Center Sr. Executive - Process Training for MOA Pasay on a hybrid setup. The role focuses on designing and delivering new-hire training for process-based support and ongoing coaching for agents.

The candidate should have 2+ years in Training BPO, proficiency in MS Office, and strong facilitation skills. Work schedule is mid-shift in a hybrid MOA Pasay environment.

Qualifications

• 2 years of experience in Training BPO.
• Bachelor’s degree (Any course) or 72 units minimum.
• Basic knowledge of MS Office including Excel, PowerPoint, Word, and Outlook.

Responsibilities

• Conduct New Hire training for the process based on the agenda.
• Create PKT (Process Knowledge Tests) to identify opportunities from TNA.
• Create a Training Needs Analysis and action plans based on TNA.
• Collaborate with CE, QA and Pre-Process Training teams to enhance the training agenda.
• Provide feedback to associates/trainees based on progress in training.
• Complete required reports tracking training progress at different levels.
• Conduct coaching sessions for trainees to improve performance.

Skills

Training BPO experience

Facilitation and coaching

Reporting and data analysis

MS Office proficiency

Education

Bachelor’s degree or 72 units / equivalent

Tools

MS Excel

PowerPoint

Word

Outlook

Adobe editing tools

Job description

Call Center Sr. Executive - Process Training (MOA Pasay) - Hybrid

Job Openings Call Center Sr. Executive - Process Training (MOA Pasay) - Hybrid

About the job Call Center Sr. Executive - Process Training (MOA Pasay) - Hybrid

About the job, Sr. Executive - Process Training (MOA Pasay) | Hybrid

Work Setup: Hybrid (MOA Pasay)

Work Schedule: Mid Shift

Requirements:

• 2 years of experience in Training BPO
• Basic knowledge of MS Office MS Excel, PowerPoint, Word Doc, Outlook
• Responsible for support for current new-hire training and then full facilitation of future new-hire training classes, reporting, and feedback to the agent.
• At least 2nd Year College / 72 Units | Bachelor's Degree (Any course)
• Basic knowledge of editing tools Adobe

Responsibilities:

• Conduct New Hire training for the process based on the agenda
• Create PKT (Process Knowledge Tests) to understand opportunities in Operations which will
  be the outcome of a TNA and action plans.
• Create a Training Needs Analysis and create action plans based on TNA and opportunities
  to support operations.
• Collaborate with the CE (Customer Experience), Quality Analyst and Pre-Process Training
  team in making suggestions in enhancing the training agenda.
• Provide feedback to associates/trainees based on progress in training
• Complete required reports for tracking and communicating training progress at different
  levels
• Conduct coaching sessions for trainees and agents towards performance improvement.