Senior Personal Shopper Lead — Customer Experience & Sales

SM Store; Caloocan; On-site; PHP 180,000 - 300,000; Full time

Job summary

SM Store in the Philippines seeks a customer-focused Sales Associate to deliver exceptional service according to our Personal Shopper standards. You will engage customers, present relevant products and promotions, and ensure seamless transactions.

Responsibilities include building strong relationships, offering promotions, following operating standards, and ensuring paid items are dispatched correctly. A Bachelor's degree and 2–3 years in selling or customer support are preferred.

Qualifications

• Bachelor's degree in a business-related field is preferred.
• 2–3 years of selling or customer support experience.

Responsibilities

• Build and sustain strong relationship with customer
• Offer new products or promotions that are relevant to customer's need or preference
• Follow operational standards to maintain quality service and excellent customer experience
• Endorse properly paid item to dispatch

Skills

Customer service

Sales experience

Relationship building

Promotions upselling

Education

Bachelor's degree

Job description

SM Store in the Philippines seeks a customer-focused Sales Associate to deliver exceptional service according to our Personal Shopper standards. You will engage customers, present relevant products and promotions, and ensure seamless transactions.

Responsibilities include building strong relationships, offering promotions, following operating standards, and ensuring paid items are dispatched correctly. A Bachelor's degree and 2–3 years in selling or customer support are preferred.