Senior Personal Shopper & Client Experience Lead

SM Store; Mandaluyong; On-site; PHP 201,000 - 268,000; Full time

Job summary

SM Store in Metro Manila is seeking a customer-focused associate to help fulfill customer transactions according to SM's Personal Shopper standards. You will build strong relationships, suggest relevant products or promotions, and ensure service quality to deliver an excellent customer experience, including properly endorsing paid items to dispatch.

The role requires a university degree (business preferred) and 2–3 years in selling or customer support, and offers opportunities to grow within SM

Qualifications

• Experience in selling or customer support roles.
• Strong communication and problem-solving skills.
• Customer-focused with a service mindset.

Responsibilities

• Build and sustain strong relationship with customer
• Offer new products or promotions that are relevant to customer's need or preference
• Follow operational standards to maintain quality service and excellent customer experience
• Endorse properly paid item to dispatch

Skills

Relationship building

Communication

Sales awareness

Education

Bachelor's degree (business preferred)

Job description

SM Store in Metro Manila is seeking a customer-focused associate to help fulfill customer transactions according to SM's Personal Shopper standards. You will build strong relationships, suggest relevant products or promotions, and ensure service quality to deliver an excellent customer experience, including properly endorsing paid items to dispatch.

The role requires a university degree (business preferred) and 2–3 years in selling or customer support, and offers opportunities to grow within SM