Senior Personal Shopper & Client Experience Lead

The SM Store; Marikina; Presencial; PHP 201.000 - 268.000; Jornada completa

Descripción de la vacante

The SM Store in Metro Manila is seeking a Customer Service Associate to handle customer transactions per SM's Personal Shopper standards. You will build and sustain strong relationships with customers, offer relevant products or promotions, and ensure operations standards deliver quality service and a memorable shopping experience.

You will also endorse paid items to dispatch and support smooth store workflow.

Formación

• Bachelor's degree preferred in business or related field.
• 2–3 years of experience in selling or customer support roles.
• Strong communication and interpersonal skills.

Responsabilidades

• Build and sustain strong relationship with customer.
• Offer new products or promotions relevant to customer's need or preference.
• Follow operational standards to maintain quality service and excellent customer experience.
• Endorse properly paid item to dispatch.

Conocimientos

Communication

Problem Solving

Adaptability

Time Management

Teamwork

Attention To Detail

Critical Thinking

Organization

Creativity

Customer Service

Educación

Bachelor's Degree

Descripción del empleo

The SM Store in Metro Manila is seeking a Customer Service Associate to handle customer transactions per SM's Personal Shopper standards. You will build and sustain strong relationships with customers, offer relevant products or promotions, and ensure operations standards deliver quality service and a memorable shopping experience.

You will also endorse paid items to dispatch and support smooth store workflow.