Senior Personal Shopper Lead - Customer Experience

The SM Store (SM Mart Inc.); Tagum; On-site; PHP 167,000 - 234,000; Full time

Job summary

The SM Store in Tagum, Philippines is seeking a customer-focused associate to fulfill transactions according to SM's Personal Shopper standards. You will build lasting relationships with customers and promote relevant products or promotions to meet needs while ensuring a high-quality service experience.

Applicants should have a Bachelor's degree (preferably in business) and 2–3 years in selling or customer support roles.

Qualifications

• Graduate of Bachelor's Degree preferably business course.
• At least 2 to 3 years of working experience in a selling role or customer support role.

Responsibilities

• Build and sustain strong relationship with customer
• Offer new products or promotions that are relevant to customer's need or preference
• Follow operational standards to maintain quality service and excellent customer experience
• Endorse properly paid item to dispatch

Skills

Customer service

Communication

Education

Bachelor's degree

Job description

The SM Store in Tagum, Philippines is seeking a customer-focused associate to fulfill transactions according to SM's Personal Shopper standards. You will build lasting relationships with customers and promote relevant products or promotions to meet needs while ensuring a high-quality service experience.

Applicants should have a Bachelor's degree (preferably in business) and 2–3 years in selling or customer support roles.