Senior Personal Shopper And Client Experience Lead

SM Store; Mandaluyong; On-site; PHP 180,000 - 240,000; Full time

Job summary

SM Store in Metro Manila is seeking a customer-focused associate to help fulfill customer transactions in line with SM's Personal Shopper standards. You will build strong relationships, suggest relevant products or promotions, and ensure service quality to deliver an excellent customer experience, including properly endorsing paid items to dispatch.

The role requires a university degree (business preferred) and 2-3 years in selling or customer support, and offers opportunities to grow within SM

Qualifications

• University degree (business preferred).
• 2–3 years in selling or customer support.

Responsibilities

• Assist customers with transactions according to SM's Personal Shopper standards.
• Build relationships and suggest relevant products or promotions.
• Ensure service quality and endorse paid items for dispatch.

Skills

Customer service

Relationship building

Product recommendations

Upselling

Education

University degree

Job description

Job Description:

SM Store in Metro Manila is seeking a customer-focused associate to help fulfill customer transactions according to SM's Personal Shopper standards. You will build strong relationships, suggest relevant products or promotions, and ensure service quality to deliver an excellent customer experience, including properly endorsing paid items to dispatch. The role requires a university degree (business preferred) and 2-3 years in selling or customer support, and offers opportunities to grow within SM