Senior Personal Shopper & Client Experience Lead

The SM Store (SM Mart Inc.); Santa Rosa; On-site; PHP 260,000 - 320,000; Full time

Job summary

The SM Store (SM Mart Inc.) is seeking a customer-focused team member in Laguna to fulfill transactions and maintain high service standards. You will build lasting relationships, promote relevant products, and ensure accurate endorsement of paid items for dispatch.

Ideal candidates have a Bachelor's degree (business preferred) and 2–3 years in selling or customer support roles, delivering consistent, quality customer experiences in a retail environment.

Qualifications

• Bachelor's degree preferred in business or related field.
• 2–3 years in selling or customer support roles.

Responsibilities

• Build and sustain strong relationship with customer.
• Offer new products or promotions relevant to customer's need.
• Follow operational standards to maintain quality service and excellent customer experience.
• Endorse properly paid items to dispatch.

Skills

Customer service

Relationship building

Communication

Education

Bachelor's degree (preferably business)

Job description

The SM Store (SM Mart Inc.) is seeking a customer-focused team member in Laguna to fulfill transactions and maintain high service standards. You will build lasting relationships, promote relevant products, and ensure accurate endorsement of paid items for dispatch.

Ideal candidates have a Bachelor's degree (business preferred) and 2–3 years in selling or customer support roles, delivering consistent, quality customer experiences in a retail environment.