Senior Ops Reconciliation & Aftermarket Fulfillment

Maya; Mandaluyong; Sur place; PHP 670 000 - 1 004 000; Plein temps

Résumé du poste

Maya in the Philippines seeks a Senior Operations Associate to ensure timely and accurate fulfillment of aftersales requests and adjustments for bank products and services, with a focus on SLA compliance and post-transaction quality.

You will coordinate with stakeholders, manage risk controls, and drive continuous improvement to deliver a seamless customer experience after transactions.

Qualifications

• Bachelor’s degree in Banking, Finance, or related field.
• 2–3 years of banking operations experience, preferably in fulfillment or post-transaction support.
• Experience with financial adjustments, exception handling, and documentation prep.

Responsabilités

• Aftersales Fulfillment
• Adjustments and Reconciliation
• Risk and Compliance
• Stakeholder Communication
• Process Improvement

Connaissances

Banking operations

SLA management

Risk and Compliance

Stakeholder communication

Process improvement

Formation

Bachelor’s degree in Banking/Finance/Business Admin

Outils

Reconciliation tools

Description du poste

Maya in the Philippines seeks a Senior Operations Associate to ensure timely and accurate fulfillment of aftersales requests and adjustments for bank products and services, with a focus on SLA compliance and post-transaction quality.

You will coordinate with stakeholders, manage risk controls, and drive continuous improvement to deliver a seamless customer experience after transactions.