Senior Operations Associate (Reconciliation)

Maya; Manila; On-site; PHP 350,000 - 500,000; Full time

Job summary

Maya is the all-in-one money platform bringing Filipinos bolder ways to master their money. The Senior Operations Associate will ensure timely aftersales fulfillment and accurate post-transaction support for bank products and services, with emphasis on SLA compliance and risk controls.

Based in Manila, you will coordinate with stakeholders, handle reconciliations and adjustments, and drive process improvements to deliver a seamless customer experience post-transaction.

Qualifications

• Bachelor’s degree in Banking, Finance, Business Administration, or equivalent.
• Minimum 2-3 years of experience in banking operations, preferably in fulfillment, reconciliation, or post-transaction support.
• Exposure to financial adjustments, exception handling, and documentation preparation. Familiarity with operational risk controls, SLA management, and reconciliation tools.

Responsibilities

• Aftersales Fulfillment
• Adjustments and Reconciliation
• Risk and Compliance
• Stakeholder Communication
• Process Improvement

Skills

Stakeholder communication

SLA management

Reconciliation

Financial adjustments

Education

Bachelor’s degree in Banking, Finance, Business Administration, or equivalent

Tools

Reconciliation tools

Job description

Scheme & Settlement Operations

Our Mission

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people—those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.

Description

Overview:

Senior Operations Associate plays a critical role in ensuring the timely and accurate fulfillment of aftersales requests and adjustment of transactions related to bank products and services (e.g., e-wallet. deposits, loans, credit cards, QR payments/acquiring transactions). This position ensures all requests are handled within service level agreements (SLA), with a strong focus on compliance, reconciliation, and stakeholder coordination. The role requires a high degree of attention to detail, process ownership, and continuous improvement mindset to support a seamless customer experience post-transaction.

• Aftersales Fulfillment
• Adjustments and Reconciliation
• Risk and Compliance
• Stakeholder Communication
• Process Improvement

What We Are Looking For

• Bachelor’s degree in Banking, Finance, Business Administration, or equivalent.
• Minimum 2-3 years of experience in banking operations, preferably in fulfillment, reconciliation, or posttransaction support.
• Exposure to financial adjustments, exception handling, and documentation preparation. Familiarity with operational risk controls, SLA management, and reconciliation tools.

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money.It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.

We lead millions of Filipinos — consumers, businesses,communities, and government agencies alike — into a version ofthe current digital economy that’s more inclusive, transparent,and empowering than ever.

We are powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/