Senior Operations Associate (Reconciliation)

Maya; Mandaluyong; On-site; PHP 360,000 - 480,000; Full time

Job summary

Maya in Mandaluyong, Philippines, is seeking a Senior Operations Associate to ensure timely and accurate fulfillment of aftersales requests and transaction adjustments for bank products and services. You will focus on SLA adherence, reconciliation, and coordination with stakeholders to maintain a seamless customer experience post-transaction.

The role requires attention to detail, ownership of processes, and a continuous improvement mindset to support reliable operation and compliance across

Qualifications

• 2–3 years in banking operations, preferably fulfillment or post-transaction support.
• Experience with financial adjustments, exception handling, and documentation preparation.
• Familiarity with operational risk controls, SLA management, and reconciliation tools.

Responsibilities

• Handle adjustments and reconciliation in post-transaction processes.
• Ensure risk and compliance controls are followed in operations.
• Communicate with stakeholders to coordinate post-transaction activities.
• Drive process improvements to meet SLAs and increase accuracy.

Skills

Adjustments

Reconciliation

Risk & Compliance

Stakeholder Communication

Process Improvement

Education

Bachelor’s degree (Banking/Finance/BA)

Job description

Senior Operations Associate plays a critical role in ensuring the timely and accurate fulfillment of aftersales requests and adjustment of transactions related to bank products and services (e.g., e-wallet. deposits, loans, credit cards, QR payments/acquiring transactions). This position ensures all requests are handled within service level agreements (SLA), with a strong focus on compliance, reconciliation, and stakeholder coordination. The role requires a high degree of attention to detail, process ownership, and continuous improvement mindset to support a seamless customer experience post-transaction.

• Adjustments and Reconciliation
• Risk and Compliance
• Stakeholder Communication
• Process Improvement

What we are looking for:

• Bachelor’s degree in Banking, Finance, Business Administration, or equivalent.
• Minimum 2-3 years of experience in banking operations, preferably in fulfillment, reconciliation, or post transaction support.
• Exposure to financial adjustments, exception handling, and documentation preparation. Familiarity with operational risk controls, SLA management, and reconciliation tools.