Senior Operations Associate Reconciliation

Maya; Mandaluyong; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Maya in the Philippines seeks a Senior Operations Associate to ensure timely and accurate fulfillment of aftersales requests and adjustments for bank products and services, with a focus on SLA compliance and post-transaction quality.

You will coordinate with stakeholders, manage risk controls, and drive continuous improvement to deliver a seamless customer experience after transactions.

Qualifications

• Bachelor’s degree in Banking, Finance, or related field.
• 2–3 years of banking operations experience, preferably in fulfillment or post-transaction support.
• Experience with financial adjustments, exception handling, and documentation prep.

Responsibilities

• Aftersales Fulfillment
• Adjustments and Reconciliation
• Risk and Compliance
• Stakeholder Communication
• Process Improvement

Skills

Banking operations

SLA management

Risk and Compliance

Stakeholder communication

Process improvement

Education

Bachelor’s degree in Banking/Finance/Business Admin

Tools

Reconciliation tools

Job description

Job Description:

Overview:

Senior Operations Associate plays a critical role in ensuring the timely and accurate fulfillment of aftersales requests and adjustment of transactions related to bank products and services (e.g., e-wallet. deposits, loans, credit cards, QR payments/acquiring transactions). This position ensures all requests are handled within service level agreements (SLA), with a strong focus on compliance, reconciliation, and stakeholder coordination. The role requires a high degree of attention to detail, process ownership, and continuous improvement mindset to support a seamless customer experience post-transaction.

• Aftersales Fulfillment
• Adjustments and Reconciliation
• Risk and Compliance
• Stakeholder Communication
• Process Improvement

What we are looking for:

• Bachelor’s degree in Banking, Finance, Business Administration, or equivalent.
• Minimum 2-3 years of experience in banking operations, preferably in fulfillment, reconciliation, or post transaction support.
• Exposure to financial adjustments, exception handling, and documentation preparation. Familiarity with operational risk controls, SLA management, and reconciliation tools.

Requirements: