Senior Operations Leader: Data-Driven Team Coaching

IONOS; Cebu City; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Generous paid time off

Healthcare and life insurance from day

Engagement activities monthly and in Q

Job summary

IONOS in Cebu City, Philippines seeks an Operations Manager to lead performance-driven teams and coordinate with multiple departments to meet production goals. The role emphasizes coaching, data-driven improvements, and scalable processes to ensure consistent operations.

The candidate will manage Team Leaders and drive a culture of performance, continuous improvement, and effective communication across the organization.

Qualifications

• Strong verbal & written communication skills.
• Excellent organizational, communication, & interpersonal skills.
• Ability to influence & drive performance using data & reports.
• Proven ability to overcome resistance & drive Team Leaders to meet & exceed customer experience & business goals.
• Ability to anticipate trends & patterns and act quickly to maintain momentum toward goals.

Responsibilities

• Sets clear goals & measurements, drives team results to achieve organizational goals.
• Coaches & develops Team Leaders & teammates into a responsive team meeting performance standards.
• Ensures Team Leaders coach and communicate effectively across teams through sessions & observations.
• Leads constructive two-way dialogue between Team Leaders & other functions to drive operational excellence.
• Develops Team Leaders using a range of development activities and effective time management.

Skills

Communication skills

Organizational skills

Interpersonal skills

Data-driven performance

Team leadership

Trend anticipation

System proficiency

Education

Bachelor's degree

Job description

IONOS in Cebu City, Philippines seeks an Operations Manager to lead performance-driven teams and coordinate with multiple departments to meet production goals. The role emphasizes coaching, data-driven improvements, and scalable processes to ensure consistent operations.

The candidate will manage Team Leaders and drive a culture of performance, continuous improvement, and effective communication across the organization.