Front-Line HR Partner & People Operations Leader

IONOS Group; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

IONOS Group in the Philippines seeks an experienced HR Manager to oversee frontline HR operations, ensure policy compliance, and drive employee engagement. You will partner with front-line leaders to resolve concerns, improve productivity, and provide strategic guidance on workforce planning.

The role focuses on performance management, training opportunities, data integrity, and change management, delivering coaching to leaders while maintaining a fair and ethical workplace.

Qualifications

• Degree in HR, Learning and Development, Psychology or similar.
• At least 5 years experience in HR Management, preferably supporting front line or operational teams.
• Proven track record in managing employee relations workforce planning and HR program implementation.

Responsibilities

• Oversee and manage day-to-day HR operations for front-line employees ensuring compliance with company policies, local labor laws, and industry standards.
• Collaborate with line managers to address and resolve employee concerns, grievances, and disciplinary actions in a timely and consistent manner.
• Maintain accurate employee records and HR data, ensuring confidentiality and data integrity.
• Support recruitment efforts for front-line positions by collaborating with hiring managers to identify staffing needs and ensure timely onboarding of new hires.
• Identify training and development opportunities for employees to enhance performance and career growth.
• Monitor workforce metrics (e.g., turnover, absenteeism) and recommend action plans to address challenges.
• Foster a positive work environment by promoting employee engagement initiatives tailored to front-line teams.
• Support front-line managers in implementing the performance appraisal process ensuring timely and constructive feedback is delivered.
• Provide coaching and guidance to leaders and employees to address performance gaps and develop improvement plans.
• Support the implementation of HR systems, tools, and initiatives that enhance front-line operations.
• Serve as a trusted advisor to front-line managers, providing HR expertise and guidance on employee relations, team dynamics, and best practices.
• Lead or participate in cross-functional projects that impact front-line teams, ensuring HR's perspective is represented.

Skills

Interpersonal communication

Problem solving

Labor law knowledge

HR systems & tools

Education

Degree in HR, Learning & Development, Psychology or similar

Tools

HRIS

Applicant tracking systems

Job description

IONOS Group in the Philippines seeks an experienced HR Manager to oversee frontline HR operations, ensure policy compliance, and drive employee engagement. You will partner with front-line leaders to resolve concerns, improve productivity, and provide strategic guidance on workforce planning.

The role focuses on performance management, training opportunities, data integrity, and change management, delivering coaching to leaders while maintaining a fair and ethical workplace.