Senior Operations Associate (Reconciliation)

Maya; Philippines; On-site; PHP 400,000 - 650,000; Full time

Job summary

Maya in the Philippines seeks a Senior Operations Associate to ensure timely fulfillment of aftersales requests and accurate adjustments of bank-related transactions, including e-wallets, deposits, loans, credit cards, and QR payments.

The role emphasizes strict SLA adherence, compliance, reconciliation, and proactive stakeholder coordination to deliver a seamless post-transaction customer experience.

Qualifications

• 2–3 years of experience in banking operations, preferably in fulfillment, reconciliation, or post-transaction support.
• Exposure to financial adjustments, exception handling, and documentation preparation.
• Familiarity with operational risk controls, SLA management, and reconciliation tools.

Responsibilities

• Adjustments and Reconciliation
• Risk and Compliance
• Stakeholder Communication
• Process Improvement

Skills

Adjustments & Reconciliation

Risk & Compliance

Stakeholder Communication

Process Improvement

Education

Bachelor’s degree in Banking, Finance, Business Administration

Job description

Senior Operations Associate plays a critical role in ensuring the timely and accurate fulfillment of aftersales requests and adjustment of transactions related to bank products and services (e.g., e-wallet. deposits, loans, credit cards, QR payments/acquiring transactions). This position ensures all requests are handled within service level agreements (SLA), with a strong focus on compliance, reconciliation, and stakeholder coordination. The role requires a high degree of attention to detail, process ownership, and continuous improvement mindset to support a seamless customer experience post-transaction.

• Adjustments and Reconciliation
• Risk and Compliance
• Stakeholder Communication
• Process Improvement

What we are looking for:

• Bachelor’s degree in Banking, Finance, Business Administration, or equivalent.
• Minimum 2-3 years of experience in banking operations, preferably in fulfillment, reconciliation, or post transaction support.
• Exposure to financial adjustments, exception handling, and documentation preparation. Familiarity with operational risk controls, SLA management, and reconciliation tools.