Senior Operations & Reconciliation Specialist

Maya; Manila; On-site; PHP 480,000 - 600,000; Full time

Job summary

Maya is seeking a Senior Operations Associate in Scheme & Settlement Operations to ensure timely and accurate handling of aftersales requests and post-transaction adjustments for bank products and services. This role emphasizes compliance, reconciliation, and SLA adherence to support a seamless customer experience.

The ideal candidate holds a bachelor’s degree in Banking, Finance, or Business Administration with 2–3 years in banking operations, particularly fulfillment or reconciliations, and

Qualifications

• Bachelor’s degree requirement in Banking, Finance, Business Admin or equivalent.
• 2–3 years of experience in banking operations, preferably in fulfillment, reconciliation, or post-transaction support.
• Exposure to financial adjustments, exception handling, and documentation preparation; familiarity with operational risk controls and SLA management.

Responsibilities

• Aftersales Fulfillment
• Adjustments and Reconciliation
• Risk and Compliance
• Stakeholder Communication
• Process Improvement

Skills

Aftersales Fulfillment

Adjustments & Reconciliation

Risk & Compliance

Stakeholder Communication

Process Improvement

Education

Bachelor’s degree in Banking, Finance, Business Administration, or equivalent

Job description

Maya is seeking a Senior Operations Associate in Scheme & Settlement Operations to ensure timely and accurate handling of aftersales requests and post-transaction adjustments for bank products and services. This role emphasizes compliance, reconciliation, and SLA adherence to support a seamless customer experience.

The ideal candidate holds a bachelor’s degree in Banking, Finance, or Business Administration with 2–3 years in banking operations, particularly fulfillment or reconciliations, and