Senior Operations Associate (Reconciliation)

Maya Bank; Manila; On-site; PHP 400,000 - 800,000; Full time

Job summary

Maya Bank is seeking a Senior Operations Associate to ensure timely aftersales fulfillment and accurate adjustments to bank transactions. The role emphasizes SLA adherence, risk awareness, and cross-functional coordination to support a seamless post-transaction experience.

Ideal candidates have a Bachelor’s degree in Banking/Finance and 2–3 years in banking operations. Exposure to reconciliation tools and documentation is preferred, with a mindset for continuous improvement.

Qualifications

• Bachelor’s degree in Banking, Finance, Business Administration, or equivalent.
• Minimum 2–3 years of experience in banking operations, preferably in fulfillment, reconciliation, or posttransaction support.
• Exposure to financial adjustments, exception handling, and documentation preparation. Familiarity with operational risk controls, SLA management, and reconciliation tools.

Responsibilities

• Aftersales Fulfillment: ensure timely processing of aftersales requests.
• Adjustments and Reconciliation: perform financial adjustments and reconcile transactions.
• Risk and Compliance: monitor and ensure adherence to risk controls and policies.
• Stakeholder Communication: coordinate with internal teams and clients for smooth processing.
• Process Improvement: identify, document, and implement process enhancements.

Skills

Banking ops

SLA management

Attention to detail

Stakeholder communication

Education

Bachelor’s degree in Banking/Finance

Tools

Reconciliation tools

Documentation tools

Job description

Overview:

Senior Operations Associate plays a critical role in ensuring the timely and accurate fulfillment of aftersales requests and adjustment of transactions related to bank products and services (e.g., e-wallet. deposits, loans, credit cards, QR payments/acquiring transactions).This position ensures all requests are handled within service level agreements (SLA), with a strong focus on compliance, reconciliation, and stakeholder coordination. The role requires a high degree of attention to detail, process ownership, and continuous improvement mindset to support a seamless customer experience post-transaction.

• Aftersales Fulfillment
• Adjustments and Reconciliation
• Risk and Compliance
• Stakeholder Communication
• Process Improvement

What we are looking for:

• Bachelor’s degree in Banking, Finance, Business Administration, or equivalent.
• Minimum 2-3 years of experience in banking operations, preferably in fulfillment, reconciliation, or posttransaction support.
• Exposure to financial adjustments, exception handling, and documentation preparation. Familiarity with operational risk controls, SLA management, and reconciliation tools.