Operations Specialist

Maya; Metro Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Maya is building an all-in-one financial ecosystem for today’s generation. The role supports the Operations Department and Businesses (Merchants, Trade & Agent Network, Disbursements, Communities) to meet targets while ensuring regulatory compliance and timely BSP reporting.

The candidate will lead compliance governance, monitor risk, review business models, and guide the team to strengthen controls and post-review processes across the organization.

Qualifications

• Have at least 6 years of experience in compliance/governance related tasks, preferably in FinTech
• Exposure to control environment and processes

Responsibilities

• Regular monitoring and analysis on onboarding items and key risk and improvement areas
• Identify gaps within operational processes and functions related to the team
• Effective checking for enhanced due diligence and/or closure of identified high risk accounts
• Provide support in reviewing and monitoring of Operations and Business actions and decisions in risk management and thresholds
• Review appropriateness of business model, product design and business or market practices
• Assist/monitor completion of business units’ periodic risk and control self-assessment (RCSA)
• Timely submission of Internal Audit, BSP reports, and other reports as required by key stakeholders and regulatory bodies
• Provide compliance expertise to Operations as subject matter expert
• Implement post-review on operational activities according to established frameworks
• Analysis of operational data and implementation of process improvements as needed
• Management of the team handling ad hoc tasks, coaching and guidance
• Support upskilling of the team to better identify and manage risk

Skills

Have at least 6 years of experience in

Exposure to control environment and

Job description

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.

Overview

Employee will manage the team that supports the Operations Department and the Businesses (e.g. Merchants, Trade & Agent Network, Disbursements, Communities) in achieving group-wide targets while ensuring compliance to internal and external regulations and requirements that will protect the Company from any high-risk audit findings. Employee must also manage on-time and accurate reports submission to BSP and other regulatory bodies. Employee will be in charge of handling high risk consumers, promo gaming initiatives and management and Partner accounts according to existing policies and/or business processes.

What you will do

• Regular monitoring and analysis on onboarding items and key risk and improvement areas
• Identify gaps within operational processes and functions related to the team
• Effective checking for enhanced due diligence and/or closure of identified high risk accounts
• Provide support in reviewing and monitoring of Operations and Business actions and decisions in risk management and thresholds
• Review appropriateness of business model, product design and business or market practices
• Assist/monitor completion of business units’ periodic risk and control self-assessment (RCSA)
• Timely submission of Internal Audit, BSP reports, and other reports as required by key stakeholders and regulatory bodies
• Provide compliance expertise to Operations as subject matter expert
• Implement post-review on operational activities according to established frameworks
• Analysis of operational data and implementation of process improvements as needed
• Management of the team handling ad hoc tasks, coaching and guidance
• Support upskilling of the team to better identify and manage risk

What we are looking for

• Have at least 6 years of experience in compliance/governance related tasks, preferably in FinTech
• Exposure to control environment and processes

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money.It is powered by a unique integrated financial services ecosystem that addresses the ever‑evolving needs of today’s generation of moneymakers through cutting edge technology.

Welead millions of Filipinos — consumers, businesses,communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent,and empowering than ever.

We arepowered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/