SENIOR OPERATIONS ASSOCIATE MANAGER - Cebu City

Asticom Technology Inc; Cebu City; On-site; PHP 900,000 - 1,400,000; Full time

Job summary

Asticom Technology Inc is seeking a Senior Operations Associate Manager, Staff Operations in Cebu City to lead workforce performance, team capability, and service excellence across mall operations. You will own the full staff lifecycle—from scheduling and deployment to coaching and culture-building—ensuring frontline teams deliver a warm, professional guest experience.

You will be on the floor daily, driving standards, analytics, and cross-functional collaboration with department heads to build

Qualifications

• 4–6 years progressive experience in workforce management, operations, or team leadership.
• Minimum 2 years in supervisory or assistant manager capacity leading shift-based teams of 25+ staff
• Direct experience in 24/7 operations, multi-department coordination, and service standard enforcement
• Cebu-based or willing to relocate immediately to Cebu City

Responsibilities

• Design, manage shift schedules across security, facilities maintenance, soft services, concierge, and operational support teams.
• Monitor attendance, leave, overtime, and productivity; resolve scheduling conflicts in real time.
• Maintain accurate personnel records, timekeeping logs, and deployment reports — audit-ready and updated.
• Lead daily pre-shift briefings, huddles, and performance reviews; coach and upskill staff.
• Drive accountability and continuous improvement through standards checks and supervisory coaching.
• Coordinate with HR and department heads to align workforce planning with business needs.

Skills

Shift scheduling

Performance coaching

SOP enforcement

Data-driven reporting

People leadership

Conflict resolution

Education

Bachelor’s degree (HR/BA)

Tools

MS Office

HRIS

Job description

ABOUT THE ROLE

Our premier regional lifestyle and shopping destination in Cebu is seeking a Senior Operations Associate Manager, Staff Operations to lead workforce performance, team capability, and service excellence across the center. You will own the full staff lifecycle — from scheduling and deployment to coaching, performance accountability, and culture-building — ensuring our frontline teams consistently deliver a warm, professional, world‑class experience.

This is a hands‑on, visible leadership role: you will be on the floor daily, leading by example, aligning teams to standards, and partnering with department heads to build a high‑performing, engaged workforce that makes this Cebu’s most loved destination.

KEY RESPONSIBILITIES

1. Workforce Planning & Deployment

• Design and manage shift schedules, rosters, and deployment across security, facilities maintenance, soft services, concierge, and operational support teams — ensuring optimal coverage, cost efficiency, and full compliance with labor laws and company policies

• Monitor attendance, leave, overtime, and productivity; resolve scheduling conflicts, absenteeism, and coverage gaps in real time

• Maintain accurate personnel records, timekeeping logs, and deployment reports — audit‑ready and consistently updated

• Coordinate with third‑party service partners on staffing levels, performance benchmarks, and contractual compliance

2. Performance Leadership & Culture

• Lead daily pre‑shift briefings, huddles, and periodic team meetings — set clear expectations, reinforce brand standards, and drive alignment

• Coach, mentor, and upskill supervisors and frontline staff; conduct constructive performance reviews and development plans

• Conduct regular floor walks, service audits, and standards checks; identify gaps and drive corrective action with accountability

• Champion recognition, well‑being, and inclusive practices — foster a culture where every team member feels valued, proud, and motivated to excel

3. Capability Building & Standards

• Design, deliver, and refresh onboarding, service excellence, safety, and brand‑alignment training programs

• Ensure all staff are trained and compliant in safety protocols, emergency response, customer service, and property house rules

• Refine and enforce SOPs, service‑level agreements, and operational guidelines; identify bottlenecks and implement practical improvements

• Track KPIs — attendance, compliance, service ratings, incident resolution, training completion — and prepare actionable reports for leadership

4. Stakeholder & Cross‑Functional Alignment

• Serve as primary liaison between operations teams, department heads, HR, and property management — elevate concerns and champion team interests

• Support peak periods, mall events, community activations, and crisis/​emergency mobilization

• Build strong working relationships with tenants, partners, and government representatives as needed

• Uphold and model core values — integrity, excellence, service, and community — in every interaction

QUALIFICATIONS

Education

• Bachelor’s degree in Human Resources, Business Administration, Operations Management, Hospitality, or a related field

Experience

• 4–6 years progressive experience in workforce management, operations, or team leadership — within premium mall, mixed‑use estate, hospitality, or commercial property environments

• Minimum 2 years in a supervisory or assistant manager capacity leading shift‑based teams of 25+ staff

• Direct experience in 24/7 operations, multi‑department coordination, and service standard enforcement

• Cebu‑based or willing to relocate immediately to Cebu City

Core Competencies

• Shift scheduling, labor compliance, and resource optimization

• Performance coaching, training design & delivery

• SOP enforcement, audit, and continuous improvement

• Strong conflict resolution, communication, and people leadership

• Data‑driven reporting and decision‑making

• Proficiency in MS Office; experience with HRIS / workforce management systems

• Flexible availability — weekends, evenings, holidays, and site presence as required

Preferred

• Experience in premium mall or integrated lifestyle estate environments

• Background in facilities, security, or guest services operations

• Certification in Occupational Safety, HR Management, or Service Excellence

• Familiarity with Cebu market and local workforce dynamics