Business Development, Sales & Customer Experience Manager

OptiHR Business Solutions Inc.; Cebu City; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

OptiHR Business Solutions Inc. in Cebu is seeking an experienced and commercially driven Business Development, Sales & Customer Experience Manager to lead the growth and day-to-day performance of a premium retail location in Cebu.

This hands‑on leadership role emphasizes business development, sales growth, customer experience, team leadership, and branch operations. You will identify opportunities, develop partnerships, expand the customer base, drive sales, and ensure an exceptional customer

Qualifications

• Bachelor’s degree in Business, Marketing, Management, or related field preferred.
• Experience in business development, sales, retail operations, or customer-facing commercial environments.
• Experience leading sales, business development, or branch teams.
• Ability to generate leads, develop partnerships, and meet revenue targets.
• CRM experience and managing a sales pipeline.

Responsibilities

• Develop and execute local business development initiatives to increase sales and market presence.
• Identify and pursue new customers, corporate accounts, partnerships, and referral opportunities.
• Build relationships with local businesses, communities, and potential strategic partners.
• Generate leads through networking, outreach, events, and other business development activities.
• Manage the sales pipeline from lead generation and initial engagement through conversion and follow‑up.
• Monitor market activity, customer trends, and competitor developments to identify growth opportunities.
• Prepare business development and sales performance updates for management.
• Drive branch sales performance and ensure individual and team targets are achieved.
• Lead the team in delivering an exceptional and personalized customer experience.
• Engage directly with customers, understand their needs, and recommend appropriate products and solutions.
• Support the delivery of engaging product presentations and demonstrations.
• Build lasting customer relationships and encourage repeat business, referrals, and customer loyalty.
• Ensure customer concerns and service issues are handled promptly and professionally.
• Maintain high customer experience standards throughout the entire buying journey.
• Lead, coach, and motivate the branch team to achieve business development, sales, and customer experience objectives.
• Set clear expectations and provide regular coaching and performance feedback.
• Develop the team’s product knowledge, commercial awareness, sales capability, and customer service standards.
• Create a positive, collaborative, and high-performance working environment.
• Lead by example and remain actively involved in customer engagement, sales, and business development activities.
• Take ownership of the overall day-to-day operation and commercial performance of the branch.
• Ensure the showroom and customer areas are maintained according to premium brand standards.
• Monitor staffing, scheduling, customer flow, and operational requirements.
• Ensure company policies, processes, and service standards are consistently followed.
• Maintain accurate customer, lead, partnership, and business information through company systems and CRM tools.
• Monitor branch performance and provide regular updates to management.
• Identify opportunities to improve sales, customer experience, and operational efficiency.

Skills

Business development

Sales

Retail operations

Customer experience

Leadership

CRM

Education

Bachelor’s degree in Business/Marketing/Management

Tools

CRM systems

Job description

Employment Type: Full-time | Onsite

About the Role

We are looking for an experienced and commercially driven Business Development, Sales & Customer Experience Manager to lead the growth and day-to-day performance of a premium retail location in Cebu.

This hands‑on leadership role gives equal importance to business development, sales growth, customer experience, team leadership, and branch operations. You will identify new business opportunities, develop strategic partnerships, expand the customer base, drive sales performance, and ensure every customer receives an exceptional experience.

We welcome leaders from premium retail, consumer technology, luxury or lifestyle brands, beauty, hospitality, airlines, banking, telecommunications, real estate, or other customer-facing and business development environments.

Key Responsibilities

Business Development & Sales Growth

• Develop and execute local business development initiatives to increase sales and market presence.

• Identify and pursue new customers, corporate accounts, partnerships, and referral opportunities.

• Build relationships with local businesses, communities, and potential strategic partners.

• Generate leads through networking, outreach, events, and other business development activities.

• Manage the sales pipeline from lead generation and initial engagement through conversion and follow‑up.

• Monitor market activity, customer trends, and competitor developments to identify growth opportunities.

• Prepare business development and sales performance updates for management.

• Drive branch sales performance and ensure individual and team targets are achieved.

Customer Experience

• Lead the team in delivering an exceptional and personalized customer experience.

• Engage directly with customers, understand their needs, and recommend appropriate products and solutions.

• Support the delivery of engaging product presentations and demonstrations.

• Build lasting customer relationships and encourage repeat business, referrals, and customer loyalty.

• Ensure customer concerns and service issues are handled promptly and professionally.

• Maintain high customer experience standards throughout the entire buying journey.

Team Leadership

• Lead, coach, and motivate the branch team to achieve business development, sales, and customer experience objectives.

• Set clear expectations and provide regular coaching and performance feedback.

• Develop the team’s product knowledge, commercial awareness, sales capability, and customer service standards.

• Create a positive, collaborative, and high-performance working environment.

• Lead by example and remain actively involved in customer engagement, sales, and business development activities.

Branch Operations

• Take ownership of the overall day-to-day operation and commercial performance of the branch.

• Ensure the showroom and customer areas are maintained according to premium brand standards.

• Monitor staffing, scheduling, customer flow, and operational requirements.

• Ensure company policies, processes, and service standards are consistently followed.

• Maintain accurate customer, lead, partnership, and business information through company systems and CRM tools.

• Monitor branch performance and provide regular updates to management.

• Identify opportunities to improve sales, customer experience, and operational efficiency.

Qualifications

• Bachelor’s degree in Business, Marketing, Management, or a related field is preferred.

• Proven experience in business development, sales, retail operations, customer experience, or a customer-facing commercial environment.

• Previous experience leading or supervising a sales, business development, retail, customer service, or branch team.

• Demonstrated ability to generate leads, develop partnerships, win new business, and achieve revenue targets.

• Experience managing a sales pipeline and maintaining accurate CRM records.

• Relevant experience in premium retail, consumer technology, luxury or lifestyle brands, beauty, hospitality, airlines, banking, telecommunications, real estate, or other sales-driven environments is highly advantageous.

• Strong leadership, coaching, negotiation, and people‑management skills.

• Excellent communication, presentation, networking, and relationship‑building abilities.

• Commercially driven while maintaining a strong customer‑first approach.

• Comfortable learning new products and explaining technical concepts.

• Strong organizational, problem‑solving, and time‑management skills.

• Professional, confident, approachable, and comfortable representing a premium global brand.

• Willing to work onsite in Cebu on a rotating schedule, including weekends and holidays, as required.

• Must possess a valid driver’s license.

Take the Lead

If you are a commercially driven leader who enjoys winning new business, developing partnerships, growing sales, leading teams, and creating exceptional customer experiences, we would like to hear from you.