Senior Operations & Admin Coordinator

Cloudstaff Philippines Inc.; Tarlac City; On-site; PHP 502,000 - 725,000; Full time

Benefits offered by this job

Health and life insurance

Flexible leave credits

Company PC and fiber internet

Career advancement opportunities

Employee Share Units

Dream Points program

In-house psychiatrist

Referral incentives

Job summary

Cloudstaff Philippines Inc. is seeking an experienced Operations / Admin Coordinator to support daily operations for a busy service-based business. You will manage client communications, scheduling, invoicing, payroll support, and staff coordination with minimal oversight.

You will act as the primary local contact for clients and staff, ensuring timely delivery of services and accurate documentation, while contributing to process improvements in a fast-paced environment.

Qualifications

• Near-native or excellent spoken and written English due to client-facing nature
• Proven experience in operations coordination or admin coordination
• Experience in field-services or mobile-workforce businesses is a plus

Responsibilities

• Act as day-to-day liaison for Australian clients via phone, email, and messaging
• Coordinate scheduling, job allocation, and roster changes
• Communicate with cleaning staff to resolve scheduling or service issues
• Work with Melbourne-based Operations Manager to ensure smooth daily coordination
• Prepare and issue client invoices accurately and on time
• Process payroll and support payroll-related administration
• Manage staff timesheets and ensure records are accurate
• Maintain day-to-day operational organisation across jobs, staff, and client requests
• Take notes during meetings and track follow-up actions
• Identify operational gaps and help optimize efficiency

Skills

Client communication

Operations coordination

Scheduling

Invoicing

Payroll support

Timesheet management

Xero experience

HubSpot experience

Excel scheduling tools

Tools

Xero

HubSpot

Excel

Job description

Cloudstaff Philippines Inc. is seeking an experienced Operations / Admin Coordinator to support daily operations for a busy service-based business. You will manage client communications, scheduling, invoicing, payroll support, and staff coordination with minimal oversight.

You will act as the primary local contact for clients and staff, ensuring timely delivery of services and accurate documentation, while contributing to process improvements in a fast-paced environment.