Surge-Ready Operations & Customer Success Coordinator

Cloudstaff Philippines Inc.; Angeles; Remote; PHP 167,000 - 246,000; Full time

Benefits offered by this job

Employee Share Units

Health and life insurance

Career advancement

Mental Wellness Lifeworks

Company-provided PC/Laptop and fiber

Team events and social clubs

Job summary

Cloudstaff Philippines Inc. is seeking a results-oriented operations professional to support field teams in real time, manage priorities, and ensure seamless customer communication.

The role requires quick thinking, strong problem-solving, flexibility for overtime, and the ability to pivot as business needs evolve in a surge-driven environment. You will coordinate schedules for production team members and project managers, optimize routes, and collaborate with customer service to ensure accurate

Qualifications

• High school diploma or equivalent.
• 0–2 years of experience in customer service or related field.
• Strong communication and interpersonal skills.
• Basic computer skills and familiarity with CRM software.
• Ability to work in a fast-paced environment.
• Problem-solving skills and attention to detail.

Responsibilities

• Efficiently managing and supporting the daily work schedule of approximately 15-20+ production team members and 8 project managers.
• Ensures the production planner is maintained and proactively fills appointment gaps due to cancellations/rescheduling to maximize capacity planning.
• Manage and supervise vehicle and equipment movement.
• Work with customer service coordinators to ensure essential actions are taken for each job.
• Update job tickets as necessary.
• Plan routes to service calls based on availability, skill sets, and location; communicate issues to management.

Skills

Customer service

Communication

Problem-solving

Multi-tasking

CRM software

Education

High school diploma

Tools

CRM software

Job description

Cloudstaff Philippines Inc. is seeking a results-oriented operations professional to support field teams in real time, manage priorities, and ensure seamless customer communication.

The role requires quick thinking, strong problem-solving, flexibility for overtime, and the ability to pivot as business needs evolve in a surge-driven environment. You will coordinate schedules for production team members and project managers, optimize routes, and collaborate with customer service to ensure accurate