Sales Support & Operations Specialist

Cloudstaff Philippines Inc.; Angeles; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Health & life insurance

Mid-year parties

Career advancement

Company equipment

Free coffee & meals

VIP lounge & game rooms

Child-friendly spaces

Referral incentives

Mental wellness program

Employee Share Units

Dream Points

Job summary

Cloudstaff Philippines Inc. is seeking a proactive Administrative/Sales Support professional to generate leads, manage communications, process quotes and invoices, and keep customer data in Office 365 Dynamics.

The role requires experience in busy, high-volume environments and strong MS Office skills; Dynamics 365 exposure is a plus. You will support the sales team and help ensure smooth operation across departments.

Qualifications

• Demonstrable experience in administrative and/or sales support roles.
• Experience working in busy high-volume roles.
• Good working knowledge of Microsoft Office products.

Responsibilities

• Generate new leads and feed through to the sales team for verification.
• Assist in creating new records for verified leads, and ensure they have all the information and resources they need – organise and send this to them – includes catalogues, online access etc
• Manage sales email and SMS inbox, allocating to sales team to ensure customers’ questions and needs are met
• Process quotes for customers, ensuring correct cost and margins are applied
• Process customer invoices and credits via e-mail
• Following up on open customer quotes
• Set-up of customer pricing files
• Liaise with customers to help resolve queries
• Upkeep of customer and sales data in Office 365 Dynamics Finance and Operations
• Take minutes and action items from weekly Sales Meeting and any other meetings
• Make appointments and book travel arrangements for Sales team
• Maintain records and give regular updates to sales and customer service teams on any sales campaigns
• Follow up of outstanding customer orders with suppliers, logistics and warehouse
• Request freight pickups and follow up of late deliveries with freight companies
• Work with customers to set up on online ordering and manage web chats

Skills

Administrative support

Sales support

MS Office

Tools

Dynamics 365

Job description

Cloudstaff Philippines Inc. is seeking a proactive Administrative/Sales Support professional to generate leads, manage communications, process quotes and invoices, and keep customer data in Office 365 Dynamics.

The role requires experience in busy, high-volume environments and strong MS Office skills; Dynamics 365 exposure is a plus. You will support the sales team and help ensure smooth operation across departments.