Senior OE Order & Customer Service Specialist (Onsite)

RTX; Tanza; Presencial; PHP 350.000 - 550.000; Jornada completa

Descripción de la vacante

RTX's Collins Aerospace unit in the Philippines seeks an onsite Customer Service / Sales Order Coordinator to manage OE orders for Commercial Seating & Furniture. You will enter and update sales orders in SAP ERP and customer portals, verify part numbers, quantities, pricing and shipping details, and coordinate with planning and sites to confirm ship dates.

You will lead weekly customer calls, address inquiries on order status, returns, and pricing, and ensure accurate records while supporting

Formación

• Bachelor's degree or 6 years of equivalent experience.
• Proficiency in Microsoft Excel.
• Experience in SAP ERP and customer portals.
• Strong communication, collaboration, organizational, and problem-solving skills.
• Detail-oriented with the ability to manage multiple priorities and meet deadlines.
• Experience in sales order processes and customer service inquiries.
• Familiarity with EHS standards and commitment to workplace safety.

Responsabilidades

• Manage OE orders for Commercial Seating & Furniture as primary contact.
• Enter/update sales orders in SAP ERP and customer systems (e.g., Buyer Supplier Portal, JIRA).
• Verify order details: part numbers, quantities, pricing, and shipping info.
• Collaborate with Planning/site teams on requirements and ship dates.
• Host weekly customer calls for updates and service feedback.
• Partner with homesite CS SME to deliver excellent service.
• Address inquiries on order status, pricing, delivery, cancellations, and returns.
• Maintain sales order accuracy and generate daily/monthly shipment and delivery reports.
• Manage customer returns (RMA), coordinating cross-functionally.
• Keep customer interaction records and ensure account accuracy.
• Meet or exceed personal/customer service team targets (KPI)
• Perform other departmental duties as required including ensuring compliance with company policies and EHS standards.

Conocimientos

Microsoft Excel

SAP ERP

Customer portals

Communication skills

Organizational skills

Educación

Bachelor's degree or 6 years of equivalent experience

Herramientas

SAP ERP

Descripción del empleo

RTX's Collins Aerospace unit in the Philippines seeks an onsite Customer Service / Sales Order Coordinator to manage OE orders for Commercial Seating & Furniture. You will enter and update sales orders in SAP ERP and customer portals, verify part numbers, quantities, pricing and shipping details, and coordinate with planning and sites to confirm ship dates.

You will lead weekly customer calls, address inquiries on order status, returns, and pricing, and ensure accurate records while supporting