Contract & Order Specialist - SAP & OE Support

RTX; Tanauan; On-site; PHP 391,000 - 614,000; Full time

Job summary

RTX in the Philippines (Tanauan) is hiring for a Customer Service professional to act as a primary contact for OE orders and manage SAP entries. The role focuses on accurate order details, pricing, and timely responses to inquiries, while collaborating with Planning and ImEx teams for ship dates and customer satisfaction.

Ideal candidates will have a Bachelor's degree in business, 3+ years of customer service experience, and proficiency in MS Excel and PowerPoint.

Qualifications

• Bachelor's degree in Business Administration, Business Management, or a related field.
• 3+ years of experience in Customer Service in a similar role.
• Customer oriented and committed to provide excellent customer service.
• Strong attention to detail and organizational skills.
• Strong numerical, written, and verbal communication and reasoning skills.
• Ability to work effectively with cross functional team.
• Ability to multi-task, prioritize, and manage time effectively.
• Have high regard to professional etiquette towards customers and organization.
• Experience resolving customer complaints.
• MS Excel and PowerPoint proficient

Responsibilities

• Manage OE orders as primary contact; enter/update sales orders in SAP.
• Ensure order details are correct including part numbers, quantity and pricing.
• Collaborate with Planning and ImEx on requirements and ship dates.
• Provide excellent customer service to customers with the CAA.
• Respond to inquiries on order status, pricing, delivery, cancellation and returns.
• Provide daily and monthly reports to support shipment enablement and on‑time delivery.
• Handle returns (RMA) from OE customers; coordinate until shipment.
• Keep records of customer interactions and process accounts.
• Meet or exceed KPIs for the team and customers.
• Ensure compliance with company policies and internal processes.
• Perform other duties as required by departmental procedures

Skills

Customer service

Attention to detail

Organization

Cross-functional collaboration

Education

Bachelor's degree in Business Administration/Management

Tools

SAP ERP

MS Excel

PowerPoint

Job description

RTX in the Philippines (Tanauan) is hiring for a Customer Service professional to act as a primary contact for OE orders and manage SAP entries. The role focuses on accurate order details, pricing, and timely responses to inquiries, while collaborating with Planning and ImEx teams for ship dates and customer satisfaction.

Ideal candidates will have a Bachelor's degree in business, 3+ years of customer service experience, and proficiency in MS Excel and PowerPoint.