Senior CSR, Kilkeel Support (Mid shift)

Prattwhitney; Tanauan; On-site; PHP 223,000 - 446,000; Full time

Job summary

RTX in the Philippines is seeking a Sales Order Coordinator in Batangas to manage OE orders, enter/update SAP-driven data, verify details, and liaise with planning teams to meet ship dates.

You will host weekly customer calls, handle inquiries, maintain records, and generate reports while upholding EHS standards.

Qualifications

• Bachelor's degree or 6 years of equivalent experience.
• Proficiency in Microsoft Excel.
• Experience in SAP ERP and customer portals.
• Strong communication and problem-solving skills.
• Detail-oriented with ability to manage multiple priorities.
• Experience in sales order processes and customer service inquiries.
• Familiarity with EHS standards and safety commitments.

Responsibilities

• Manage OE orders for Commercial Seating & Furniture and act as the primary contact.
• Enter/update sales orders in SAP ERP and customer systems (e.g., Buyer Supplier Portal, JIRA).
• Verify order details: part numbers, quantities, pricing, and shipping info.
• Collaborate with Planning/site teams on requirements and ship dates.
• Host weekly customer calls for updates and service feedback.
• Address inquiries on order status, pricing, delivery, cancellations, and returns.
• Maintain sales order accuracy and generate daily/monthly shipment and delivery reports.
• Manage customer returns (RMA) and coordinate cross-functionally.

Skills

SAP ERP

Microsoft Excel

Customer service

Communication

Education

Bachelor's degree or 6 years equivalent experience

Tools

JIRA

Customer Portals

Job description

Date Posted: 2026-11-05 Country: Philippines Location: PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4 Position Role Type: Onsite

What You Will Do

• Manage OE orders for Commercial Seating & Furniture, acting as the primary contact.
• Enter/update sales orders in SAP ERP and customer systems (e.g., Buyer Supplier Portal, JIRA).
• Verify order details: part numbers, quantities, pricing, and shipping info.
• Collaborate with Planning/site teams on requirements and ship dates.
• Host weekly customer calls for updates and service feedback.
• Partner with homesite CS SME to deliver excellent service.
• Address inquiries on order status, pricing, delivery, cancellations, and returns.
• Maintain sales order accuracy and generate daily/monthly shipment and delivery reports.
• Manage customer returns (RMA), coordinating cross-functionally.
• Keep customer interaction records and ensure account accuracy.
• Meet or exceed personal/customer service team targets (KPI)
• Perform other departmental duties as required including ensuring compliance with company policies and EHS standards.

What You Will Learn

• SAP ERP system
• RMA process
• OE order fulfillment
• Customer Portal usage

Qualifications You Must Have

• Bachelor's degree or 6 years of equivalent experience
• Proficiency in Microsoft Excel
• Experience in SAP ERP and customer portals
• Strong communication, collaboration, organizational, and problem-solving skills.
• Detail-oriented with the ability to manage multiple priorities and meet deadlines.
• Experience in sales order processes and customer service inquiries.
• Familiarity with EHS standards and commitment to workplace safety.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.