Aerospace Customer Service & Order Specialist

Collins Aerospace PH; Tanauan; On-site; PHP 320,000 - 540,000; Full time

Job summary

Collins Aerospace PH in the Philippines is seeking a Customer Service/Order Management professional to manage customer orders, inquiries, and related billing adjustments. You will coordinate with Supply Chain, Shipping, Engineering, Quality, and other teams to ensure timely delivery and issue resolution.

The role emphasizes effective communication, data analysis, and process improvements to enhance customer satisfaction and operational efficiency in a fast-paced environment.

Qualifications

• 1–2 years of experience in customer service, order management, supply chain, or a related role.
• Strong written and verbal communication skills.
• Strong analytical, critical-thinking, and problem-solving skills.
• Strong attention to detail and ability to manage multiple priorities.
• Ability to work effectively with cross-functional teams and handle urgent customer requirements.
• Customer-focused mindset with strong follow-through and accountability.

Responsibilities

• Communicate effectively and professionally with customers through email, phone, and other business channels.
• Receive, review, and process customer orders, RFQs, and other requirements in accordance with contractual terms and company procedures.
• Handle customer requests, including order expediting, delivery updates, order changes, and cancellations.
• Manage customer complaints and coordinate with internal teams to ensure timely resolution.
• Create and process credit and debit note requests related to billing adjustments, order corrections, and complaint resolution.
• Handle AOG (Aircraft on Ground) requests by coordinating with internal teams to provide timely support for urgent aircraft requirements.
• Coordinate customer requirements with Supply Chain, Shipping, Engineering, Quality, and other supporting functions.
• Manage customer shipping instructions and coordinate with logistics teams to support timely order dispatch.
• Generate and maintain Open Order Book reports based on customer requirements and internal data.
• Facilitate and support Open Order Book discussions with customers, providing accurate order status, delivery updates, and action plans.
• Monitor open orders and proactively follow up on potential delivery risks or issues.
• Maintain accurate customer and order records in relevant systems.
• Participate in process improvement and continuous improvement initiatives to enhance customer experience and operational efficiency.
• Meet or exceed customer service KPIs, quality standards, and business objectives.
• Comply with company policies, EH&S standards, and applicable procedures, and actively report hazards and unsafe conditions.

Skills

Communication skills

Analytical thinking

Cross-functional collaboration

Problem solving

Attention to detail

Multi-tasking

Education

Bachelor's degree in Business

Tools

Microsoft Excel

PivotTables

VLOOKUP/XLOOKUP

Job description

Collins Aerospace PH in the Philippines is seeking a Customer Service/Order Management professional to manage customer orders, inquiries, and related billing adjustments. You will coordinate with Supply Chain, Shipping, Engineering, Quality, and other teams to ensure timely delivery and issue resolution.

The role emphasizes effective communication, data analysis, and process improvements to enhance customer satisfaction and operational efficiency in a fast-paced environment.