Aerospace Service Contracts & Warranty Analyst

RTX; Tanza; On-site; PHP 446,000 - 837,000; Full time

Job summary

RTX, Collins Aerospace operates a customer service and order management role in the Philippines. You will handle orders, RFQs, delivery updates, and documentation while coordinating with supply chain, shipping, engineering, and quality teams to meet customer demands.

The role requires a Bachelor's degree or equivalent experience, strong Excel skills, and proficiency with E1 ERP. Effective communication and problem-solving are essential for timely issue resolution and KPI attainment.

Qualifications

• Bachelor's degree or 3 years of equivalent experience.
• Proficiency in Microsoft Excel.
• Experience in E1 ERP system.
• Strong communication, collaboration, organizational, and problem-solving skills.
• Detail-oriented with the ability to manage multiple priorities and meet deadlines.
• Experience in sales order processes and customer service inquiries.
• Familiarity with EHS standards and commitment to workplace safety.

Responsibilities

• Communicate effectively and professionally with customers.
• Receive, review, and process customer orders, RFQs, and requirements in line with contractual terms.
• Handle customer requests, including order expediting, delivery updates, and cancellations.
• Manage customer complaints and ensure timely resolution.
• Creation of credit and debit note requests for customer billing adjustments, corrections, or complaint resolution.
• Handle AOG calls by coordinating urgent support to resolve aircraft-on-ground issues quickly.
• Ensure timely and accurate communication of requirements to supply chain, shipping, engineering, and quality teams.
• Manage customer shipping instructions and coordinate with logistics teams for timely order dispatch.
• Generate Open Order Book reports based on customer requirements.
• Facilitate and support Open Order Book discussions with customers.
• Participate in continuous improvement initiatives.
• Meet or exceed customer service KPIs and business goals.
• Comply with EH&S standards and actively report hazards to ensure a safe working environment.

Skills

Strong communication

Detail-oriented

Problem solving

Customer service

Sales order processing

Education

Bachelor's degree or 3 years of equivalent experience

Tools

E1 ERP system

Job description

RTX, Collins Aerospace operates a customer service and order management role in the Philippines. You will handle orders, RFQs, delivery updates, and documentation while coordinating with supply chain, shipping, engineering, and quality teams to meet customer demands.

The role requires a Bachelor's degree or equivalent experience, strong Excel skills, and proficiency with E1 ERP. Effective communication and problem-solving are essential for timely issue resolution and KPI attainment.