Customer Service Analyst: SAP Orders & Warranty

Collins Aerospace; Tanauan; Presencial; PHP 300.000 - 500.000; Jornada completa

Descripción de la vacante

Collins Aerospace in the Philippines is seeking a customer service professional to manage OE orders to Galley Inserts and drive accurate order entry in SAP ERP. You will ensure correct part numbers, quantities, pricing, and timely responses to inquiries while coordinating with Planning and ImEx teams to meet ship dates.

The role emphasizes strong communication, data accuracy, and teamwork across cross-functional groups, with a focus on delivering excellent service, maintaining records, and

Formación

• Bachelor’s degree in Business Administration or related field.
• 3+ years of customer service experience in a similar role.
• Customer oriented with strong communication and data entry skills.
• Proficient in MS Excel and PowerPoint.
• Experience using SAP ERP is a plus but not required.
• Ability to multi-task and work with cross-functional teams.

Responsabilidades

• Serve as primary point of contact for OE orders to Galley Inserts.
• Enter and update sales orders in SAP ERP.
• Ensure order details (part numbers, quantity, pricing) are accurate.
• Collaborate with Planning and ImEx teams on requirements and ship dates.
• Provide excellent customer service and respond to inquiries about order status, pricing, delivery, returns.
• Prepare daily and monthly reports to support shipments and on-time delivery.
• Handle returns (RMA) from OE customers through to shipment.
• Keep records of customer interactions and maintain customer accounts.
• Meet or exceed KPI targets for customer service.
• Ensure compliance with company policies and procedures.
• Perform other duties as required.

Conocimientos

Customer service orientation

Attention to detail

Communication skills

Time management

MS Excel

MS PowerPoint

Educación

Bachelor's degree in Business Administration or related field

Herramientas

SAP ERP

Descripción del empleo

Collins Aerospace in the Philippines is seeking a customer service professional to manage OE orders to Galley Inserts and drive accurate order entry in SAP ERP. You will ensure correct part numbers, quantities, pricing, and timely responses to inquiries while coordinating with Planning and ImEx teams to meet ship dates.

The role emphasizes strong communication, data accuracy, and teamwork across cross-functional groups, with a focus on delivering excellent service, maintaining records, and