Customer Service & Order Fulfillment Analyst (SAP)

RTX; Tanza; On-site; PHP 300,000 - 540,000; Full time

Job summary

RTX, a global aerospace and defense leader, seeks a dedicated Customer Service professional in Tanauan, Philippines to manage OE orders and act as the primary contact for Galley Inserts. You will perform SAP order entry, ensure pricing accuracy, and collaborate with Planning and ImEx teams to meet delivery goals.

Requirements include a Bachelor’s degree and 3+ years in customer service, with strong communication, attention to detail, and multitasking abilities. SAP experience is a plus.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• 3+ years in Customer Service or similar role.
• Strong customer focus and problem solving.
• Excellent written and verbal communication.
• MS Excel and PowerPoint proficiency; SAP is a plus.

Responsibilities

• Manage OE orders as the primary contact for Galley Inserts.
• Enter/update sales orders in SAP ERP with accuracy.
• Verify part numbers, quantities, and pricing details.
• Collaborate with Planning and ImEx on ship dates.
• Provide excellent service with customers and respond to inquiries.
• Produce daily/monthly reports for shipment enablement and on-time delivery.
• Handle returns (RMA) with cross-functional teams.
• Maintain records of customer interactions and accounts.
• Meet or exceed individual and team KPIs.
• Adhere to company policies and processes.

Skills

Customer service

Cross-functional teamwork

Communication

Detail oriented

Education

Bachelor’s degree in Business Administration

Tools

SAP ERP

Job description

RTX, a global aerospace and defense leader, seeks a dedicated Customer Service professional in Tanauan, Philippines to manage OE orders and act as the primary contact for Galley Inserts. You will perform SAP order entry, ensure pricing accuracy, and collaborate with Planning and ImEx teams to meet delivery goals.

Requirements include a Bachelor’s degree and 3+ years in customer service, with strong communication, attention to detail, and multitasking abilities. SAP experience is a plus.