Analyst, Service Contract & Warranty (Day shift)

Prattwhitney; Tanauan; Presencial; PHP 391.000 - 614.000; Jornada completa

Descripción de la vacante

RTX in the Philippines (Tanauan) is hiring for a Customer Service professional to act as a primary contact for OE orders and manage SAP entries. The role focuses on accurate order details, pricing, and timely responses to inquiries, while collaborating with Planning and ImEx teams for ship dates and customer satisfaction.

Ideal candidates will have a Bachelor's degree in business, 3+ years of customer service experience, and proficiency in MS Excel and PowerPoint.

Formación

• Bachelor's degree in Business Administration, Business Management, or a related field.
• 3+ years of experience in Customer Service in a similar role.
• Customer oriented and committed to provide excellent customer service.
• Strong attention to detail and organizational skills.
• Strong numerical, written, and verbal communication and reasoning skills.
• Ability to work effectively with cross functional team.
• Ability to multi-task, prioritize, and manage time effectively.
• Have high regard to professional etiquette towards customers and organization.
• Experience resolving customer complaints.
• MS Excel and PowerPoint proficient

Responsabilidades

• Manage OE orders as primary contact; enter/update sales orders in SAP.
• Ensure order details are correct including part numbers, quantity and pricing.
• Collaborate with Planning and ImEx on requirements and ship dates.
• Provide excellent customer service to customers with the CAA.
• Respond to inquiries on order status, pricing, delivery, cancellation and returns.
• Provide daily and monthly reports to support shipment enablement and on‑time delivery.
• Handle returns (RMA) from OE customers; coordinate until shipment.
• Keep records of customer interactions and process accounts.
• Meet or exceed KPIs for the team and customers.
• Ensure compliance with company policies and internal processes.
• Perform other duties as required by departmental procedures

Conocimientos

Customer service

Attention to detail

Organization

Cross-functional collaboration

Educación

Bachelor's degree in Business Administration/Management

Herramientas

SAP ERP

MS Excel

PowerPoint

Descripción del empleo

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Location: PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4. Contract Type: Onsite.

What You Will Do

• Manage and act as primary point of contact for OE orders to Galley Inserts Order entry and/or update sales order in SAP ERP system
• Ensure that order details are correct including part numbers, quantity and pricing
• Collaborate with Planning and ImpEx team on requirements and ship dates
• Work together with Customer Account Administrator (CAA) in providing excellent customer service to customers.
• Respond promptly to inquiries related to order status, pricing, delivery, cancelation and returns.
• Provide daily and monthly reports to support shipment enablement and on time delivery.
• Handle returns (RMA) from OE customers from providing RMA number, coordination with cross functional team until shipment of RMA unit.
• Keep records of customer interactions and process customer accounts
• Meet or exceed personal/customer service team targets (KPI)
• Ensure compliance with company policies and internal process
• Perform other duties as required by departmental procedures

Qualifications (You Must Have)

• Bachelor's degree in Business Administration, Business Management, or a related field
• 3+ years of experience in Customer Service as a Customer Service Representative, Customer Service Executive, or a similar role
• Customer oriented and committed to provide excellent customer service
• Strong attention to detail and organizational skills.
• Strong numerical, written, and verbal communication and reasoning skills.
• Ability to work effectively with cross functional team
• Ability to multi-task, prioritize, and manage time effectively
• Have high regard to professional etiquette towards customers and organization
• Experience resolving customer complaints.
• MS Excel and PowerPoint proficient
• Experience using SAP ERP system is a plus but not required.

Qualifications (We Prefer)

• Customer service experience in a manufacturing setting is a plus but not required.

Equal Employment Opportunity Statement

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

Privacy Policy and Terms

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.