Senior Ocean Freight Operations & Customer Experience Lead

APM Terminals; Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

APM Terminals is seeking a Lead Logistics Customer Experience & Operations Specialist in Manila, Philippines, to support end-to-end supply chain operations for ocean export/import with Schneider Electric. This role emphasizes operational excellence and customer satisfaction through strong coordination among various stakeholders.

You will manage daily logistics operations, ensure accuracy in documentation, and monitor shipment progress, while leveraging your expertise in international shipping practices. A proactive and detail-oriented approach is essential for managing multiple tasks effectively in this dynamic environment.

Qualifications

• Proven ability to manage multiple priorities in a fast-paced logistics environment.
• Experience in ocean freight is an advantage.
• Proactive, solution-oriented mindset.

Responsibilities

• Manage daily operations from booking to shipment execution.
• Act as primary point of contact for customers and carriers.
• Ensure accuracy of shipping documents.
• Monitor shipment progress and ensure adherence to timelines.
• Manage operational exceptions and provide timely resolution.

Skills

Detail-oriented

Strong operational knowledge

Strong communication skills

Proficiency in Microsoft Office

Understanding of end-to-end supply chain

Knowledge of Incoterms

Ability to manage multiple tasks

Job description

APM Terminals is seeking a Lead Logistics Customer Experience & Operations Specialist in Manila, Philippines, to support end-to-end supply chain operations for ocean export/import with Schneider Electric. This role emphasizes operational excellence and customer satisfaction through strong coordination among various stakeholders.

You will manage daily logistics operations, ensure accuracy in documentation, and monitor shipment progress, while leveraging your expertise in international shipping practices. A proactive and detail-oriented approach is essential for managing multiple tasks effectively in this dynamic environment.