Senior NOC Engineer: Network Reliability & Incident Lead

CallTek; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

CallTek seeks a Tier 3 IT Support & NOC Agent to provide highest-level escalation, advanced monitoring oversight, incident leadership, and infrastructure improvements across client environments.

Responsibilities include monitoring with SolarWinds/PRTG/Nagios, incident triage, root cause analysis, and coordinating with Tier 4 teams and vendors. On-site/shift work required, with strong communication and problem-solving skills.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• 2+ years of network operations or NOC experience
• Incident management and escalation handling
• Experience coordinating with field technicians and dispatch operations
• TCP/IP, routing protocols, VLANs, QoS
• Cisco, Ruckus, Aruba/HP, Meraki routers, switches and wireless controllers
• Firewalls (Cisco ASA, Fortinet, Watchguard)
• Monitoring tools (SolarWinds, PRTG, Nagios, Zabbix, Cosmos)
• Wireshark and tcpdump for traffic analysis
• VPN, SD-WAN, load balancers, wired and wireless networking
• PMS and hospitality tech preferred
• Strong communication and problem-solving abilities
• Calm under pressure during critical incidents
• Team collaboration and mentoring skills
• Time management and prioritization
• Certifications: CCNA/CCNP/Aruba/Meraki etc.

Responsibilities

• Monitor network infrastructure and performance across environments
• Respond to alerts and outages within SLA timeframes
• Triage, diagnosis, and incident lifecycle management
• Root cause analysis and documenting lessons learned
• Coordinate vendor support and bridge calls during major incidents
• Assist with field technician coordination and site visits
• Maintain network documentation and topology diagrams
• Lead change management and maintenance window activities
• Support security operations and compliance tasks

Skills

TCP/IP

Routing protocols

VLANs

QoS

Strong communication

Problem-solving

Team collaboration

Calm under pressure

Time management

On-site / shifting schedule

Education

Bachelor's degree in CS/IT or related field

Tools

SolarWinds

PRTG

Nagios

Zabbix

Cosmos

Wireshark

tcpdump

Job description

CallTek seeks a Tier 3 IT Support & NOC Agent to provide highest-level escalation, advanced monitoring oversight, incident leadership, and infrastructure improvements across client environments.

Responsibilities include monitoring with SolarWinds/PRTG/Nagios, incident triage, root cause analysis, and coordinating with Tier 4 teams and vendors. On-site/shift work required, with strong communication and problem-solving skills.