Senior NOC Engineer - Tier 3 Incident Leader (On-site/Shifting)

CallTek; Samal; On-site; PHP 550,000 - 900,000; Full time

Job summary

CallTek is seeking a Tier 3 IT Support & NOC Agent to lead high‑level escalations and advanced monitoring across client environments. The role emphasizes proactive service delivery, root cause analysis, and automation to improve stability and performance.

Key duties include monitoring with industry tools, incident lifecycle management, and coordinating with vendors while ensuring communications with stakeholders remain clear and timely.

Qualifications

• 2+ years of network operations or NOC experience.
• Experience with incident management and escalation handling.
• Strong diagnostic and problem-solving skills with calm under pressure.

Responsibilities

• Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and Cosmos.
• Respond to alerts and outages within SLA timeframes; triage and diagnose.
• Coordinate vendor support and lead root cause analysis and RCA reports.
• Execute firmware updates, patches, and configuration changes; manage network devices.

Skills

Network monitoring

Incident management

Root cause analysis

Automation scripting

Wireshark

Education

Bachelor's degree in Computer Science or related field

Tools

SolarWinds

PRTG

Nagios

Zabbix

Cosmos

Job description

CallTek is seeking a Tier 3 IT Support & NOC Agent to lead high‑level escalations and advanced monitoring across client environments. The role emphasizes proactive service delivery, root cause analysis, and automation to improve stability and performance.

Key duties include monitoring with industry tools, incident lifecycle management, and coordinating with vendors while ensuring communications with stakeholders remain clear and timely.