Senior NOC Tier 3 Engineer — Incident & Network Ops

Staff4Me; Compostela; On-site; PHP 500,000 - 800,000; Full time

Job summary

Staff4Me in Cebu City, Philippines is seeking a NOC Tier 3 IT Support & NOC Agent to join the team and act as the highest escalation level for complex issues, ensuring system stability and reliability across client environments.

You will monitor with SolarWinds, PRTG, Nagios, Zabbix, and Cosmos, lead root cause analysis, coordinate vendor support, and drive proactive service delivery while supporting both reactive incidents and strategic improvements.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2+ years of network operations or NOC experience.
• Experience with incident management and escalation handling.
• Ability to coordinate with field technicians and dispatch operations.
• Knowledge of TCP/IP, routing protocols, VLANs, QoS.
• Experience with Cisco routers/switches and firewalls (Cisco ASA, Fortinet, WatchGuard).
• Monitoring tools experience (SolarWinds, PRTG, Nagios, Zabbix, Cosmos).
• Wireshark/tcpdump packet analysis skills.
• VPN, SD-WAN, load balancers, wired and wireless networking.

Responsibilities

• Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, Cosmos.
• Analyze performance trends, bandwidth, latency, and KPIs.
• Maintain monitoring thresholds, alert policies, and SLA metrics.
• Respond to alerts and outages within SLA timeframes.
• Perform triage, diagnosis, and manage incident lifecycle.
• Conduct root cause analysis and document lessons learned.
• Track trends and recommend preventive measures.
• Serve as primary escalation point for Tier 1 and Tier 2 teams.
• Coordinate vendor support and bridge calls during major incidents.
• Manage communication between technical teams, management, and stakeholders.
• Configure routers, switches, firewalls, load balancers, and VPNs.
• Perform change management and maintenance window activities.
• Solve complex Windows/macOS issues and lead Root Cause Analysis.

Skills

TCP/IP

Routing protocols

VLANs

QoS

Communication

Problem-solving

Team collaboration

Mentoring

Time management

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

Cisco

Ruckus

Aruba/HP

Meraki

Fortinet

SolarWinds

PRTG

Nagios

Zabbix

Cosmos

Wireshark

tcpdump

VPN

SD-WAN

Job description

Staff4Me in Cebu City, Philippines is seeking a NOC Tier 3 IT Support & NOC Agent to join the team and act as the highest escalation level for complex issues, ensuring system stability and reliability across client environments.

You will monitor with SolarWinds, PRTG, Nagios, Zabbix, and Cosmos, lead root cause analysis, coordinate vendor support, and drive proactive service delivery while supporting both reactive incidents and strategic improvements.