Senior NOC Engineer - Advanced Network & Infrastructure

Ibex Staffing Solutions; Philippines; Remote; PHP 480,000 - 720,000; Full time

Job summary

Ibex Staffing Solutions is seeking a NOC Engineer to support a Managed Service Provider client with complex network and infrastructure issues across firewalls, switches, routers, and servers. You will diagnose, escalate, and resolve incidents while coordinating with cross-functional teams.

The role reports to the NOC Manager and emphasizes thorough documentation, proactive monitoring, and collaboration to improve reliability across multiple client environments.

Qualifications

• 3–5 years of experience in a NOC, network administration, systems administration, or similar technical role, preferably within an MSP environment.
• Advanced troubleshooting experience across LAN/WAN, routing, switching, firewalls, VPN, and Wi‑Fi.
• Strong experience with Windows Server, Azure, Microsoft 365, and virtualization technologies.

Responsibilities

• Diagnose and resolve advanced network and infrastructure issues involving firewalls, switches, routers, servers, VMware, Hyper‑V, Azure, Microsoft 365, and core business applications.
• Serve as the primary escalation point for NOC Specialist alerts and tickets requiring advanced technical expertise.
• Perform detailed troubleshooting, root-cause analysis for network, server, hardware, and infrastructure issues.
• Lead complex patching, firmware upgrades, maintenance activities, and infrastructure changes across client environments.
• Maintain accurate documentation of incidents, troubleshooting steps, resolutions, and follow-up actions within the ticketing system.
• Prioritize and manage multiple open issues, escalations, and maintenance windows across different client environments.

Skills

Advanced troubleshooting

LAN/WAN

Windows Server

Azure

Microsoft 365

Documentation

Communication

Tools

VPN

Firewalls

Hyper-V

Azure/AWS (cloud)

Job description

Ibex Staffing Solutions is seeking a NOC Engineer to support a Managed Service Provider client with complex network and infrastructure issues across firewalls, switches, routers, and servers. You will diagnose, escalate, and resolve incidents while coordinating with cross-functional teams.

The role reports to the NOC Manager and emphasizes thorough documentation, proactive monitoring, and collaboration to improve reliability across multiple client environments.