Associate NOC Engineer

Eclaro Business Solutions, Inc; Pasay; In loco; PHP 300.000 - 420.000; Tempo pieno

Descrizione del lavoro

Eclaro Business Solutions, Inc is seeking an Associate Engineer – Support (Associate NOC Engineer) to monitor, maintain, and troubleshoot client network infrastructure. You will ensure network stability and performance per SLA and collaborate with teams to resolve incidents efficiently.

The role requires a Bachelor's degree in Engineering, CCNA/JNCIA or equivalent certifications, and at least 1 year in network operations, preferably in a NOC environment.

Competenze

• Bachelor's Degree in Engineering or related field.
• IT certifications such as CCNA or JNCIA or equivalent preferred.
• 1 year of experience in network operations, ideally in a NOC.
• Strong understanding of networking concepts and protocols (TCP/IP, routing, switching).
• Basic knowledge of networking monitoring tools.
• Experience with network devices (Cisco, Juniper, Arista, H3C).
• Familiarity with backbone and IP Transport, Cloud and BGP Peering is a plus.
• Customer-centric mindset with strong communication and troubleshooting skills.

Mansioni

• Continuously monitor network performance and identify potential issues.
• Respond to alerts and incidents and diagnose problems.
• Identify and resolve network connectivity issues, hardware failures and other technical problems.
• Accurately prioritizes, categorizes, tracks and logs calls and incidents.
• Maintain accurate documentation of MOPs, SOPs and troubleshooting steps.
• Ensure response and resolutions meet SLA terms.
• Evaluate, identify and replicate issues and escalate as needed.
• Collaborate with other teams to ensure network reliability and support business operations.

Conoscenze

NOC operations

CCNA

JNCIA

TCP/IP

Routing

Switching

Monitoring tools

Customer-centric

Communication

Troubleshooting

Formazione

Bachelor's Degree in Engineering

Strumenti

Cisco devices

Juniper devices

Arista devices

H3C devices

Descrizione del lavoro

About the role

As an Associate Engineer – Support (Associate NOC Engineer), you will be responsible for monitoring, maintaining and troubleshooting our client's network infrastructure. You have to ensure network stability and performance in accordance with Service Level Agreement (SLA). This role involves troubleshooting network issues, responding to alerts and collaborating with other teams to resolve incidents efficiently.

Key responsibilities

• Continuously monitor network performance and identify potential issues
• Respond to alerts and incidents and diagnose problems
• Identify and resolve network connectivity issues, hardware failures and other technical problems
• Accurately prioritizes, categorizes, tracks and logs calls, tickets, incidents, etc. following client or internal tracking protocols
• Maintain accurate documentation of MOPs, SOPs, and other troubleshooting steps
• Ensures response and resolutions meet the terms of service level agreements
• Evaluates, identifies, and replicates issues and follows an escalation process to reach desirable outcomes to ensure positive customer experience
• Work closely with other teams to ensure network reliability and support business operations

About you

• Bachelor's Degree - Engineering or related discipline required
• IT industry networking certifications such as CCNA or JNCIA; or equivalent
• Minimum 1 year of experience in network operations, preferably in a NOC environment
• Strong understanding of networking concepts and protocols (TCP/IP, routing, switching, etc.)
• Basic knowledge in networking monitoring tools
• Experience with network devices (Cisco, Juniper, Arista, H3C, etc.)
• Familiarity with backbone and IP Transport (Core, Edge, and Access Switch), Cloud and BGP Peering is preferred
• Possess a customer-centric mindset
• Excellent oral and written communication
• Excellent problem-solving and troubleshooting skills