Senior NOC Engineer – Tier 3 Incident & Network Ops

CallTek; Samal; On-site; PHP 500,000 - 900,000; Full time

Job summary

CallTek is seeking a Tier 3 IT Support & NOC Engineer to provide the highest level of technical escalation and proactive service delivery. You will lead incident lifecycle, root cause analysis, and automation across client environments to ensure stability and performance.

The role requires deep technical expertise in networks and systems, with experience in monitoring, incident response, and collaboration with cross-functional teams. On-site work with shifting schedules may be required.

Qualifications

• Bachelor’s degree or equivalent work experience in IT.
• 2+ years of network operations or NOC experience.
• Experience with incident management and escalation handling.

Responsibilities

• Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and Cosmos.
• Analyze performance trends, bandwidth, latency, and KPIs.
• Respond to alerts and outages within SLA timeframes.
• Perform triage, diagnosis, and incident lifecycle management.
• Coordinate vendor support during major incidents.
• Implement VLANs, VPNs, and network configurations.
• Lead root cause analysis and document lessons learned.
• Architect and manage Hybrid AD, Azure/Entra ID, and Microsoft 365.
• Develop automation scripts and RMM workflows.
• Monitor security event logs and SIEM alerts.

Education

Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience.

Tools

SolarWinds

PRTG

Nagios

Zabbix

Cosmos

Job description

CallTek is seeking a Tier 3 IT Support & NOC Engineer to provide the highest level of technical escalation and proactive service delivery. You will lead incident lifecycle, root cause analysis, and automation across client environments to ensure stability and performance.

The role requires deep technical expertise in networks and systems, with experience in monitoring, incident response, and collaboration with cross-functional teams. On-site work with shifting schedules may be required.