Senior NOC Engineer: Incident & Network Ops Lead

CallTek; Panabo; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

CallTek seeks a Tier 3 IT Support & NOC Agent to serve as the highest level of technical escalation within client environments. You will resolve complex issues, provide advanced monitoring oversight, and lead incident response and root cause analysis.

Responsibilities include monitoring with SolarWinds, PRTG, Nagios, Zabbix, and Cosmos; coordinating with field technicians; managing VPNs, VLANs, firewalls; and driving proactive improvements while mentoring Tier 1/2 teams.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience.
• 2+ years of network operations or NOC experience.
• Experience coordinating with field technicians and dispatch operations.
• Strong communication and problem-solving abilities.
• Calm under pressure during critical incidents.
• Preferred: CCNA, CCNP, Ruckus/Aruba/Meraki certifications or similar.

Responsibilities

• Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and Cosmos.
• Analyze performance trends, bandwidth, latency, and KPIs.
• Respond to alerts and outages within SLA timeframes.
• Perform triage, diagnosis, and incident lifecycle management.
• Conduct root cause analysis and document lessons learned.
• Coordinate vendor support during major incidents.
• Configure routers, switches, firewalls, load balancers, and wireless controllers.
• Implement VLANs, ACLs, and VPN connections.
• Manage Hybrid Active Directory, Azure/Entra ID, and Microsoft 365 services.
• Develop PowerShell scripts and RMM workflows to automate tasks.
• Oversee EDR deployments and disaster recovery operations.

Skills

Team collaboration

Mentoring

Communication skills

Problem-solving

Time management

Calm under pressure

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Equivalent work experience

Tools

SolarWinds

PRTG

Nagios

Zabbix

Cosmos

Wireshark

tcpdump

Cisco ASA

Fortinet

WatchGuard

Ruckus

Aruba

Meraki

Job description

CallTek seeks a Tier 3 IT Support & NOC Agent to serve as the highest level of technical escalation within client environments. You will resolve complex issues, provide advanced monitoring oversight, and lead incident response and root cause analysis.

Responsibilities include monitoring with SolarWinds, PRTG, Nagios, Zabbix, and Cosmos; coordinating with field technicians; managing VPNs, VLANs, firewalls; and driving proactive improvements while mentoring Tier 1/2 teams.