Senior MSP Systems Administrator (L3) – Hybrid Manila

First Focus IT; Pasig; Hybrid; PHP 1,228,000 - 1,451,000; Full time

Benefits offered by this job

HMO from Day 1

Hybrid working arrangements

10 paid study days per year

Certification exam paid

Salary increases for approved certs

Uprise coaching

MVP Award

Employee Referral Program

Loyalty bonuses

Regular social events

Office locations in Ortigas and Alabng

Job summary

First Focus is seeking an experienced L3 Support/Systems Administrator to join our Manila team, supporting a US-based client portfolio. You’ll work across Windows, cloud platforms, and Enterprise infrastructure, handling Level 2-3 tickets and escalations while driving documentation and process improvements.

You’ll mentor junior technicians, contribute to modern AI-driven tooling and automation, and enjoy a hybrid work setup with opportunities for career growth within a leading MSP recognized for

Qualifications

• 5+ years of Systems Administration experience.
• Strong Windows Server administration experience.
• Excellent VMware and/or Hyper-V knowledge.
• Experience supporting Azure, Microsoft 365 and Intune.
• Strong networking skills including DNS, DHCP, VPNs and switching.
• Experience with Meraki and WatchGuard firewalls.
• Familiarity with ConnectWise RMM, IT Glue and Auvik.
• Interest in AI technologies and modern automation.
• Excellent communication skills with a customer‑first mindset.
• Collaborative attitude and willingness to help teammates succeed.

Responsibilities

• Resolve complex Level2-3 support requests and escalations.
• Administer Windows Server environments and Active Directory.
• Support VMware and Hyper-V virtual infrastructure.
• Manage Azure, Microsoft 365, Entra ID and Intune environments.
• Troubleshoot networking issues across switching, routing, VPNs and wireless.
• Support Meraki and WatchGuard networking solutions.
• Use ConnectWise RMM, IT Glue and Auvik to proactively support client environments.
• Assist with documentation, standards and continual process improvement.
• Mentor Tier 1 technicians through coaching and technical guidance.
• Deliver excellent customer service while working across multiple managed clients.

Skills

Systems Administration

Windows Server

VMware/Hyper-V

Azure/M365/Intune

DNS/DHCP/VPNs

Meraki/WatchGuard

ConnectWise RMM

IT Glue

Auvik

AI & Automation

Customer focus

Team player

Shift flexibility

Tools

Meraki

WatchGuard

ConnectWise RMM

IT Glue

Auvik

Job description

First Focus is seeking an experienced L3 Support/Systems Administrator to join our Manila team, supporting a US-based client portfolio. You’ll work across Windows, cloud platforms, and Enterprise infrastructure, handling Level 2-3 tickets and escalations while driving documentation and process improvements.

You’ll mentor junior technicians, contribute to modern AI-driven tooling and automation, and enjoy a hybrid work setup with opportunities for career growth within a leading MSP recognized for