Senior IT Systems Engineer - Hybrid (L3 Support)

First Focus Information Technology, Inc.; Metro Manila; Hybrid; PHP 1,320,000 - 1,581,000; Full time

Benefits offered by this job

HMO from Day 1

10 paid study days per year

Certification exam paid

Salary increases on approved certs

Employee referral program

Job summary

First Focus is looking for an experienced L3 Support/Systems Administrator to join our Manila team, supporting a portfolio of US-based clients. You'll work across diverse Microsoft environments, cloud platforms and enterprise infrastructure, solving meaningful technical challenges that keep every day interesting.

You'll spend most of your time tackling Level 2-3 tickets and escalations, supporting a diverse MSP customer base, improving documentation and processes, and helping our Service Desk

Qualifications

• 5+ years of Systems Administration experience, ideally within an MSP.
• Strong Windows Server administration and virtualization knowledge.
• Experience in Azure, M365, Entra ID and Intune.
• Networking experience including DNS, DHCP, VPNs and switching.
• Familiarity with MSP tooling and RMM platforms.

Responsibilities

• Resolve complex Level2-3 support requests and escalations.
• Administer Windows Server environments and Active Directory.
• Support VMware and Hyper-V virtual infrastructure.
• Manage Azure, Microsoft 365, Entra ID and Intune environments.
• Troubleshoot networking across switching, routing, VPNs and wireless.
• Support Meraki and WatchGuard networking solutions.
• Use ConnectWise RMM, IT Glue and Auvik to proactively support client environments.
• Assist with documentation, standards and continual process improvement.
• Mentor Tier 1 technicians through coaching and technical guidance.
• Deliver excellent customer service across multiple managed clients.

Skills

Windows Server

VMware/Hyper-V

Azure/M365/Intune

Networking (DNS/DHCP/VPN)

Meraki/WatchGuard

ConnectWise RMM/IT Glue/Auvik

AI & automation interest

Customer-focused communication

Shift availability 7:00 AM–7:00 PM CST

Tools

ConnectWise RMM

IT Glue

Auvik

Meraki

WatchGuard

Job description

First Focus is looking for an experienced L3 Support/Systems Administrator to join our Manila team, supporting a portfolio of US-based clients. You'll work across diverse Microsoft environments, cloud platforms and enterprise infrastructure, solving meaningful technical challenges that keep every day interesting.

You'll spend most of your time tackling Level 2-3 tickets and escalations, supporting a diverse MSP customer base, improving documentation and processes, and helping our Service Desk