Senior MSP Systems Administrator (L3) – Windows & Cloud

First Focus AU; Muntinlupa; Hybrid; PHP 1,320,000 - 1,581,000; Full time

Benefits offered by this job

Hybrid working arrangements

HMO from Day 1

10 study days per year with cert exams

Salary increases for approved certs

Referral program

MVP Award

Regular social events

Office locations in Ortigas & Alabang

Job summary

First Focus AU is seeking an experienced L3 Support/Systems Administrator to join our Manila team, supporting a US-based client portfolio across Microsoft environments, cloud platforms, and enterprise infrastructure.

You’ll handle Level 2-3 tickets, improve documentation, and help our Service Desk reach new levels of excellence while mentoring junior technicians and embracing modern automation tools.

Qualifications

• 5+ years of Systems Administration experience, ideally within an MSP.
• Strong Windows Server administration experience.
• Excellent VMware and/or Hyper-V knowledge.
• Experience supporting Azure, Microsoft 365 and Intune.
• Strong networking skills, including DNS, DHCP, VPNs and switching.
• Experience with Meraki and WatchGuard firewalls.
• Familiarity with ConnectWise RMM, IT Glue and Auvik.
• Interest in AI technologies and modern automation.
• Excellent communication skills with a genuine customer-first mindset.
• A collaborative attitude and willingness to help teammates succeed.

Responsibilities

• Resolve complex Level2-3 support requests and technical escalations.
• Administer Windows Server environments and Active Directory.
• Support VMware and Hyper-V virtual infrastructure.
• Manage Azure, Microsoft 365, Entra ID and Intune environments.
• Troubleshoot networking issues across switching, routing, VPNs and wireless.
• Support Meraki and WatchGuard networking solutions.
• Use ConnectWise RMM, IT Glue and Auvik to proactively support client environments.
• Assist with documentation, standards and continual process improvement.
• Mentor Tier 1 technicians through coaching and technical guidance.
• Deliver excellent customer service while working across multiple managed clients.

Skills

MS Windows Server Administration

VMware / Hyper-V knowledge

Networking fundamentals (DNS/DHCP/VPNs

Customer-focused communication

Collaboration & mentoring

AI technologies interest

Tools

ConnectWise RMM

IT Glue

Auvik

Meraki

WatchGuard

Azure

Intune

VMware

Hyper-V

Job description

First Focus AU is seeking an experienced L3 Support/Systems Administrator to join our Manila team, supporting a US-based client portfolio across Microsoft environments, cloud platforms, and enterprise infrastructure.

You’ll handle Level 2-3 tickets, improve documentation, and help our Service Desk reach new levels of excellence while mentoring junior technicians and embracing modern automation tools.