Hybrid MSP Systems Administrator (Windows & Cloud)

First Focus AU; Pasig; Hybrid; PHP 1,320,000 - 1,581,000; Full time

Benefits offered by this job

Hybrid working arrangements

HMO + dental (Day 1)

Study days and certs paid

Referral program

Job summary

First Focus AU in Manila is seeking an experienced L3 Support/Systems Administrator to tackle complex tickets, maintain Windows Server ecosystems, and mentor junior techs.

You will work across Azure, Microsoft 365 and AD, VMware/Hyper-V, networking, and MSP processes while delivering excellent customer service to US-based clients.

This hybrid role offers modern tooling, growth potential, and a collaborative team across Ortigas and Alabang.

Qualifications

• 5+ years of Systems Administration experience, ideally within an MSP.
• Strong Windows Server administration experience.
• VMware and/or Hyper-V expertise.
• Experience with Azure, Microsoft 365 and Intune.
• Solid networking knowledge (DNS, DHCP, VPNs, switching).
• Experience with Meraki and WatchGuard firewalls.
• Familiarity with ConnectWise RMM, IT Glue and Auvik.
• Interest in AI technologies and modern automation.
• Excellent communication and customer-first mindset.
• Collaborative attitude and willingness to help teammates.

Responsibilities

• Resolve complex Level2-3 support requests and escalations.
• Administer Windows Server environments and Active Directory.
• Support VMware and Hyper-V virtual infrastructure.
• Manage Azure, Microsoft 365, Entra ID and Intune environments.
• Troubleshoot networking issues across switching, routing, VPNs and wireless.
• Support Meraki and WatchGuard networking solutions.
• Use ConnectWise RMM, IT Glue and Auvik to proactively support client environments.
• Assist with documentation, standards and continual process improvement.
• Mentor Tier 1 technicians through coaching and technical guidance.
• Deliver excellent customer service while working across multiple managed clients.

Skills

Systems Administration

Windows Server

VMware/Hyper-V

Azure/M365/Intune

Networking

Meraki/WatchGuard

ConnectWise/IT Glue/Auvik

AI & automation

Customer-focused communication

Team collaboration

Tools

ConnectWise RMM

IT Glue

Auvik

Job description

First Focus AU in Manila is seeking an experienced L3 Support/Systems Administrator to tackle complex tickets, maintain Windows Server ecosystems, and mentor junior techs.

You will work across Azure, Microsoft 365 and AD, VMware/Hyper-V, networking, and MSP processes while delivering excellent customer service to US-based clients.

This hybrid role offers modern tooling, growth potential, and a collaborative team across Ortigas and Alabang.